Its a basic hotel with all the ammenities one needs to be comfortable.

Check in at 3pm is late and there was no mineral water in the rooms despite it being marketed as a 3 - 4 star hotel. I messaged the hotel over 24h before arrival, requesting early checkin but never got a reply. At the front desk it was explained that every early checkin was charged 10 pounds per hour. That said, given i was staying 3 nights, they did offer me a noon checkin for free but was unable to male it work with my schedule Breakfast buffet was so so, over cooked eggs and soggy bacon were not fun. Bread choice was limited to toast - a nice loaf of bread like sourdough would have been nice. Pillows were way too hard. Was not comfortable with the pillows.

good location good value for money and the staff are excellent especially Ken and Linda

The property was clean comfortable with friendly staff

N/a

Chambre spacieuse ,équipée de bouilloire thé café. Le petit déjeuner très complet. Personnel agréable et à l’écoute. Rapport qualité prix très correct. Emplacement à 3 min de la gare, a20 min en train du centre de londre.

Excellent room and friendly & helpful staff.

All very good!

Pequeno almoço Fabuloso Cama super confortável, ambiente acolhedor e extraordinarios.

Não tinha lençóis de inverno

Relativ sauber und die Betten waren in Ordnung

Schlechte Lage, Badezimmer nicht so schön

Ótimo lugar para se hospedar, funcionários incríves e de alta qualidade ❤️

Ótimo lugar para se hospedar, funcionários incríves e de alta qualidade ❤️

Great hotel . Well situated . Great. Value. We stay there a lot !

I wld like twin beds than a double a a single for two friends .

Lovely staff, spacious room, and SO QUIET even though it's close to the main road.

Nothing to add. Hotel is exceptionally well priced and the overall experience was great.

The fact that the hotel had a bath which was nice and relaxing

How small the bath was

The receptionist when we collected keys was so kind, informative, and friendly. The wait staff at breakfast were efficient and very accommodating too.

Nothing anyone can do but the wind on deck 11 was so loud!

Room was great and staff very friendly and helpful.

The area isn't the best and it felt a little unsafe walking to the train station very early Sunday morning to catch the train to Gatwick.

Good location.

I liked Absolutly Nothing about the room it was filthy degusting floors were stained sticky and dirty bathroom was dirty sheets were not fresh

I liked Absolutly Nothing about the room it was filthy degusting floors were stained sticky and dirty bathroom was dirty sheets were not fresh

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Spacy room. Friendly staff.

Everything was good.

The staff was very friendly and helpfull

That they dont accept cash

Sarah on the front desk was so friendly, helpful and nothing was to much trouble for her. I was part of a wedding party and got up graded to a king size room, so I could be nearer my friend. The bed was soooo comfy and the water and biscuits in the room was a nice touch. Being a celiac the food choice at breakfast was great and the staff were so accommodating. Over all I had a really good stay.

The parking situation was a bit awkward, but the price for the length of stay wasn't too bad.

Clean room , bright and airy

Mark on duvet cover Hard to get hold of room service Food ordered was not good

The room was comfortable, breakfast has a great variety of options, and the everyone on the staff was exceptionally friendly. Truly a great experience. Great value and only 20 minutes by train from the city centre.

Great value for money. Friendly staff. Comfy room.

I did have a little problem with the one way system, but calling the front desk was extremely helpful. They were excellent and made the start to my stay relaxing, when I was very tired after my journey

It was good value for money and the staff were so polite and welcoming. I work for a 5* hotel and I am honestly really impressed.

Everything

Nothing

I asked for 4 satchets of ketchup because me and my partner bought food. The waiter raised his voice at me and made a huge issue about it. All because I wanted ketchup. :/ The bathroom has a lot of dents and peeling paint. The shower seemed like the fit it from a travelodge auction. I’m not sure how this hotel achieved 4 star rating.