The hotel layout is really good, open and spacious. Its peaceful considering its size and there was plenty of room around the pool. The restaurants were both great, the buffet breakfast was superb. Cocktails each night were great and the bar staff couldnt have been more helpful. The gym was reasonable but too hot (27-29 degrees). And our spa experience was nice.

The ATM in the hotel wasn't working properly and the hotel staff knew about the problem but there is no warning given.

Breakfasts were amazing. anything you could think of! Room was clean & well equipped. Beds were exceptional! Staff were friendly & very helpful.

Understated but wow

Absolutely everything! Amazing staff, amazing property, great facilities! 10 out of 10!

Amazing staff amazing pools breakfast is unbelievable cannot fault this hotel one bit. Staff are so friendly and will accommodate you in any way they can. Second time here brought family from the UK who couldn't believe how nice it was. Thank you

breakfast and pool and staff all amazing! so impressed will tell ll our firends!

distance from town if I had to choose something - but a scooter solved this issue very quickly

Fantastisches Frühstück, Zugang zum Strand. Wir hatten Halbpension und das Essen war hervorragend, Auswahl zwischen 2 Restaurants. Ausreichend Sonnenliegen am Pool zu jeder Tageszeit.

Hoteleigene Liegen am Strand wären super gewesen. Zum Jahreswechsel laute Musik vom Strand bis zum Morgen

Quite a lot of staffs are warm and welcoming

There are a couple of things: 1. At the time of check in they incorrectly charged me four nights(I booked for two nights) and I realised this mistake by looking at my bank statement. So it was a bad impression straight away. 2. Smelly room, it’s not only the humidity in the room but also the bad smell. I requested room change which they did fulfil after two hours of check in. But the room is not very clean. There was toilet paper in the bowl. However they did offer late check out time for 3. There’s long wait in the main restaurant when there’s literally no customers in the room . It took them over 45mins to serve us our food this is unacceptable. I have to chase several times. The seafood laksa doesn’t look freshly cooked, it is almost cold by the time I had it. 4. Location is not so good, it’s far from Seminyak village and square where most of the people shop and find food. If you want to shop there try different hotel because the traffic was really bad in December holiday season.