Spacious rooms and excellent breakfast

Smell of dagga or herbs on the lifts coming from residential rooms.

الفندق جميل ونظيف ورائع وفيه سيكيوريتي قوي عند المدخل. والافطار متنوع وموقعه قريب من الووتر فرونت ويمكن مشاهدته من النافذه

النقطه السلبيه قربه من مناطق المتسولون وكثرتهم بالجوار. اعتقد هذا طبيعي في سنتر كيب تاون لكن كثرتهم سببت لي قلق. احذر من المشي خارج الفندق واخذ السياره للتنقل بين الاماكن السياحيه التي فيها امان اكثر

Tudo em modo geral

Limpeza áreas comuns

tolle lage, nettes personal

alles gut

Personeel is ontzettend vriendelijk en behulpzaam

The cleanliness mainly… And the fitness centre is not equipped enough.

I was really concerned over the water in the room. The hotel is a decent sized one and my room was not the cheapest. I was terribly dissatisfied with the water that was placed in a bottle without a seal. This is seriously unhygienic. Bottled water promotes confidence. How do I know of the bottle was washed? How do I know If this is tap water? This needs to change. This was also echoed by another client at the hotel.

Water in an unsealed bottle is disappointing.

The time of booking I clearly mentioned classic twin room but when I reached hotel they said I book one king size bed and not ready to accept also they I initially put me to standard bed room and promised to change after some. Which they very long and it was very inconvenience Overall very bad experience I will never book this hotel even I get it for free Breakfast was not upto standard and location was ok

Nothing

it was very central and easy to get to our car hire. staff were helpful

there was no internet available during our stay and no offer of any backup, after a 36 journey to cape town this was disappointing. We had a “double bed” room that was 2 singles pushed together, these often came apart during the night. the walls of our room were thin enough that we could hear everything in the surrounding rooms, which again after a long journey was not ideal. the room was dirty and had a musty smell, the tv remote was dirty and hand no cover on the back. very disappointing experience.

Location

Smell of smoke

Great value , clean, staff were very friendly

Nothing

Everything from the room that I was booked. I appreciate that they went the extra mile to make me feel at home AWAY from home. Had a bottle of wine and dessert in my room.

Nothing

Beautiful clean rooms. Would highly recommend. Friendly staff and food was great in their restaurant.

The dinning room staff was on point though, kudos to them for being on the ball

Only problem was the Aircon, either it was on too hot or too cold. I would call reception for various assistance and they took long, if the help ever came.

Some of the linen was new, staff tried as best as they could under the circumstances

Smelt of mold, lifts out of order according to maintenence for 3 months, first night no hot water. Second night spraying deodorant set the alarm off. Waited 20mins one of the mornings for a lift. Lack of parking signage, and to get into parking. I have experienced much better at 3 star establishments. What a shame the hotel quality has gone down. I conferred with a few international guests were also disappointed. Despite having so called control of the aircon, the temp stayed the same.

comfort, clean,good food

breakfast staff, some not so friendly. parking a struggle

More clean

New Water drink

The location was so perfect for exploring the city. It was a great jumping off point for checking out all of the different areas Cape Town had to offer and easy for Ubers to access. The staff were lovely, the room was clean and spacious and there were a bunch of personal touches that just went above and beyond. It was a really great stay!

No complaints!

great value, great location, comfy bed, clean room, nice atmosphere and general vibe

the breakfast service is impossible even when extremely quiet. rather plan to have breakfast else where

friendly staff

heater taking longer to heat up. It was extremely cold.

Clean and accessible

Almost everything

Check-in was swift and easy. The room was relatively quiet (bar the dry wall partitioning!). The room was very clean, neat and modern. Everything worked.

Difficult to get hold of switchboard, no direct lines to key departments such as concierge, reception, housekeeping and room service- everything goes via switchboard. Delay in receipt of our drinks when eventually ordered room service - had to contact them twice to place the same order. 2 twin beds were put together to make 1 double bed - uncomfortable in the middle. We requested 1 large bed. Breakfast is not halal, or there was no halal section, neither is room service halal. Restaurant was full at breakfast time - seatings were not well accommodated for the amount of guests at the hotel - no proactive "think out of the box" ideas or solutions from the staff. I assisted by creating more individualised seating areas for groups of families/people by just moving a few tables and chairs - otherwise we would all be sitting right next to each other - probably best to have a host to guide people to seating areas so as to maximise on all the space, or limited space available. The staff and whoever is managing the staff need to do better.