Location & cleanliness

Size, location, comfort, facilities, double bathroom. Everything about the room is perfect

Breakfast was underwhelming

Good location, Reception staff was very helpful. Nice breakfast - donuts and honey were a fine addition for the kids, although vegetables are missing (but that was to be expected - a regional problem) Parking is very difficult for large vehicles (it is recommended to park in a public parking lot close to the hotel).

Very nice hotel and we enjoyed our stay. The family room was big, comfortable, and clean, location central. Really good restaurant. The only negative thing was that the parking was full and we had a bit of difficulty finding parking in the town.

very close to the center, big and clean rooms

location

matttress

Location, service and the restaurant

The parking lot

within walking distance to everything

paying for parking

Location was unbelievable. Close to the shopping mile (as many places in Andorra are), but had an enormous room and was convenient. The front desk (particularly Desiree) were immensely helpful at all hours of the morning and night.

Had a bit of trouble making the air-conditioning work (too hot), and parking was a little competitive.

location was great

Good location, pretty big room, 2 bathrooms in the room

Never ever stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrival they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main arguments in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain on the WC surface, till the next room service. Some other minor fails – warnout furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the night we did not use. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

spacious room, good location, good breakfast

no parking space, beds not that comfortable

Very nice facilities and wonderful location. Furniture was nice and modern and personnel was kind, helpful and friendly. Breakfast was good and had variety of options.

The safe was locked upon our arrival and even though we report it no one came to fix it. Getting a parking spot at the property might get tricky.

Everything about it was excellent.

Nothing.