Clean room, good breakfast spread, staff courtesy

good, unexpected

something unexpected

Nice location. Near to Hongqiao station, about 5-10 minutes.

Nothing

The property was convenient to bars and restaurants and the room was spacious and clean. The staff was attentive to our needs.

The hotel is for from the Bund, but was not a dealbreaker.

The buffet breakfast is value for money with a good variety of salads and fresh fruits like apple, banana or pear. The location is great with good restaurants and convenient store nearby.

The bed is a bit soft and the two pillows are too soft.

The location is convenient for various choices of restaurants nearby for dinner.

It is very noisy from the nearby night stalls at night in the room till the stalls were closed. When I came back to hotel at night, there are two nights with dirty face/hand towel in the bathroom and room respectively. One of the night the bed is not made up.

close to the necc shanghai. Japanese bathroom commode was the best thing room is big enough market nearby

n/a

Rooms are big and Clean, staff friendly and responsive, breakfast good, also can find western food, beds comfy, toiletries good.

only drawback is location not good, away from everything even airport not close as I thought about 20 minutes by taxi, or about 45rmb. Not close to any metro

it was a great location and it is my regular place. when I visit Shanghai, I always try my best to stay in this hotel.

Very average standard can fit for persons attending the exhibition because of short distance but not much up to Hilton standard

Great staff and location

Taxi drivers

Everything

Nothing

This is an amazing hotel, world class, excellent hospitality and cleanliness.

A little bit noisy a night because people were playing music out loud on the streets.

We stay here every time we travel through hongqiao airport. Always a nice stay. Clean and very comfortable. Nice rooms.

The prices have gone up quite a bit over the last year

Nice sized room. Very clean. The bed is super comfy!!! The set up of the room is very nice too.

They keep keep the lobby super cold. Driving up to the hotel is always a bit of a hassle. Didi drivers never seem to know how to get in. Other than that everything is great.

From the arrival the stuff was very friendly, they were quick at the check-in. Also, the breakfast was very good, they have many options and the service at the breakfast area was excellent. Even if they didn't understand some words, they tried their best to give us a good experience. Really appreciate it.

Nothing bad about the hotel. Maybe just that we called once to ask if they could send some delivery we asked for in the small robot. They denied, according to the receptionist they are not allowed to do so. I think it would be more convenient if they can allow this to guests.