The Prince Akatoki London

Location and room size + AC

Small Elevator

N/a

The security deposit not released promptly on checkout - never seen this anywhere before where an extra charge stayed on my account until ten days later

Great staff and location. Henry and Chris were a great team on the Friday, with Henry organising tea for when we got back from our evening. Nothing seems to be too much trouble.

N/A

I enjoyed my stay overall. The location was excellent, the hotel was wonderfully quiet and the service from the staff was warm, professional and welcoming throughout. These are all qualities I really appreciated and they made my stay relaxing.

I was really looking forward to my stay as this was my first visit, and I found the staff to be welcoming, friendly and professional throughout. The service I received was excellent. Unfortunately, I was very disappointed with the cleanliness of my room. Shortly after checking in I fould toenail clippings on the floor. I reported this to reception and was told someone would clean the room while I was out. When I returned, the toenail clippings were still there, so I had to contact reception again. A member of housekeeping then came and removed them. The following morning, while doing yoga in my room, I noticed a used cotton ear bud underneath the TV cabinet. Finding another item left hehind by a previous guest after the room had supposedly been cleaned was extremely disappointing.