Lovely bathroom, comfortable bed and tea and coffe facilities

Room was very warm and air con not really working efficiently. No drawers for clothes only hanging space and television picture kept disappearing when we were watching something.

We did not have breakfast

We had evening meal in restaurant at 6pm it was very disappointing they had run out of 4 dishes which left an extremely poor choice. The were major events going on in Cardiff that night but you would think the restaurant would have been pro active and made catering preparations to serve a heavier footfall that what they usually experienced. We paid top prices for meals that were not our first choice and there was not even a gesture of a goodwill offered. We saw other guest get up and leave due to them running out of dishes.

Location excellent for city centre

It was somewhat run-down for a prestige hotel.

Great location

Very busy in the bar and restaurant Not much storage or dressing table in room. Difficult to find stairs when 2 lifts not working

location

signage to hotel poor..staff couldn’t cope with the number of guests. Only 2 on reception but long check in queue whilst 3 managers did nothing (including g the hotel manager) Then waited 20 minutes for a lift as one broken and we were on the 9th floor. The executive lounge was a total waste of money… only a few crisps and popcorn on offer during the day. For over £300 for the night it was a shambles.

Great location, excellent variety and choice for breakfast and the staff were very friendly and helpful. Thank you.

Breakfast was lovely and lots to choose from. Room was clean and had everything I needed.

Checked in an hour earlier as our room was ready. My Mum was still sleeping when I went for breakfast, we were allowed to go separately. Excellent location.

Milk in room was stale. Long queue at Reception because people were checking-in, an idea would be to have someone available to guests that have already checked-in.