Location!!! We wanted to stay in Old Quarter and near Train Street and this perfectly fit the bill. The hotel is a bit quirky but definitely add to its charm 😅 And I have to praise the staff.. all of them are very friendly and accommodating esp Ms Huyen who touch base even before our trip to Hanoi. And there is Tim and Hou (not sure if I get the name correct) who lug our bags up and down the staircase..

Could do with a bit of sprucing up..

It was average.

Got told a day before that the room had plumbing issues that I needed to cancel the booking. After a few back and forth conversations we got told that that they can give us another room. But it turned out the toilet wouldn’t flush properly but we managed it for the time being as we already had enough. Room is too crowded and not as big as the photos make it seem.

Вежливый и отзывчивый персонал. Локация хорошая. Отель очень приятный, комната была просторной. Все работало. Персонал помог с чемоданами до главной дороги, машина не сможет проехать прямо к отелю, нужно пройтись 200 метров. Пребывание понравилось, цена тоже отличная.

Все понравилось, но немного было холодно

Comfortable room to fit myself, my husband and 3 adult children. Great location.

Location was excellent. A bit quieter than in the middle of the old quarter and near the train street. Lovely staff and room was fine for the price.

Initially was put into too small a room for 5 adults but they did explain that was because I requested a balcony.

Vriendelijk personeel. Wij hebben deze accomodatie last minute geboekt, toen wij de jusite gegevens hadden waren ze super behulpzaam. Kamer is groot, heerlijk bed en alles was schoon. Echt een verademing. Wij gaan zelfs terug voor 1 nacht!

Gegevens en adres staan niet goed op booking, pas toen de reservering werd bevestigd hadden wij de goede contact gegevens. Verder was het heel fijn.

The toilet faucet had malfunctioned. There was water leaking in whole of the bathroom. It was fixed later on though. The entrance tile to the bathroom was broken, which was hurtful. I had booked for a queen size and it was confirmed until the morning I had to check in. Then, I had to take a room where 2 single beds were combined to become one but the mattresses would slip and split into two. Very disappointing.

Great spot on a quiet street. Excellent food options on the street and just nearby and a brilliant bakery at one end. Staff are super lovely, hotel was quiet at night.

Nothing!!!!

Nothing!!!! Do not stay here!!! We checked in went upstairs and within 10 minutes we ha booked another place. We payed checked out and left! Horrendous Pics are extremely deceiving

The rooms are clean and Ana have smart TV , checked in showered and relaxed

Nothing , it’s basic and exactly what I expected but had a charming feel

Great location, a bit expensive

Everything went fine

La chambre, la gestion et la disponibilité incroyable du personnel, l'emplacement central

RAS

Các bạn nv cực kỳ dễ thương và nhiệt tình. Gia đình mình rất hài lòng!

Perfect location for exploring Hanoi! Staff were excellent as well

It was quite loud because it’s located right beside a school. And our window faced a cement wall, so it was pretty dark.

Very nice and friendly staff. Exceptional service. Staff very helpful and can speak English. 👍

All good

Location was at City centre. Close to the market place and other attractions.

No direct access by 4 wheelers. Cramped common areas. No Balcony. No lift access on all floors. Inexperienced staff at night shift.

Just stayed one night. Nice place. Close to lake. Clean and comfortable.

Great location on a quite street in town. Friendly and helpful staff.

The only windows were an internal window and one to a brick wall so there was very little natural light

El personal muy amable y atento.La habitación bastante amplia y la cama cómoda.

El baño es muy pequeño y no había opciones de desayuno disponibles.

I really like the room because it was spacious, maybe the sofa in the lobby was quite filthy. The staff were accommodating and welcoming. If you are looking for a place to stay in Hanoi,that is good only for a couple of days, and you don't want to rip off your wallet. Highly recommended. The bananas were always fresh and ripe

Well, all basic necessities meet but they need to focus on consistency in cleaning and maintaining their facility either inside the room or in the lobby. When searching the location of the hotel,use the address not their name of the hotel.

Bed was very comfortable, room was spacious. And staff were very helpful and friendly.

Was just positioning of my room (at the back) which meant the view was a brick and wall and no natural light could get in. Maybe should show on the photos

The staff were so friendly and really attentive. Rooms were a good size and comfortable. Daily housekeeping was a bonus. The location was great, a short walk to Hoan Kiem lake. 2 min walk to train street.

avoid this hotel, The owner is so rude

Peaceful place and nice staff, good location

Not many fun things close to the hotel

Very friendly and helpful staff, great location and the family room was nice, clean and comfortable. Great value for money!

It was an amazing stay. The staff were exceptionally friendly, the location of the hotel perfect and our room was spacious and very comfortable. Loved it here.

staff was extremely nice and useful in solving all out little problems. great location

The rooms were comfortable and the location is great in the Old Quarter. Instead of 1 family room, they let us stay in 2 separate rooms without additional fee. The receptionists were very helpful and even gave us tea, water, biscuits and bananas when they sent us off to our tour.

The cleaning materials were beside our room door at the 1st floor and were messy. The head room to the 2nd flr is very low. The bidet burst in the middle of the night and the lamp light was not working but they repaired them right away. Overall, still worth what we paid for.

Very friendly and helpful staff. Nice rooms. The situation in the town is perfect, beautiful quarter full of life