Walking distance to haram. And right at the front gates

N/a

المطعم ( الإفطار ) ، الغرفة كبيرة ، المصاعد الكثيرة ، التكييف بارد جداً

جهاز التحكم بالتكييف ( لم نستطع أن نغيير درجة البرودة لأن التكييف بارد جداً ؛ فقط كنا نستطيع تغيير درجة دفع الهواء ) ، ولكن التكييف رائع

موظفين الاستقبال + نظافة الفندق + قربه من الحرم + البوفيه المفتوح

Cleanliness, strategic

Le personel. Était à la hoteur le responsable de la restauration il et super il connais très bien son travail félicitation

Rien de spécial

The hotel is really nice, clean and really close to Haram. The staff and service was amazing. The rooms were really clean and well serviced everyday

It was very near to Haram.

People are not good at English and at reception, I observed, they needed 20 minutes to complete process with one customer. It’s not very economical!

Location , view

Все

Locatie en dan een kamer met uitzicht op de 🕋

الموقع فقط

تعامل الاستقبال والاستعلامات اثناء الدخول والخروج

Der Mitarbeiter Heitham war sehr nett.

Das Preis-Leistungs-Verhältnis hat nicht bestimmt.

Nothing much

No specific reason

الغرف واسعه ومريحه

تاخير في تسليم الغرف

أولاً سرعة اجراءات الدخول والخروج ثانياً مساحة الغرف والنظافة والأثاث جديد بوفيه الإفطار متنوع ولذيذ سوف أكرر الزيارة بإذن الله

-

Very clean and well kept. 10 min walk from Al-Haram mosque. Staff is very friendly.

Breakfast was very repetitive and can be better with more savoury options.

excellent and many choices

النظافه الموقع الاطلاله الافطار

السعر مرتفع بالنسبه لغرفة اطلاله على الكعبه

Overall nice

The breakfast was the same everyday, it would of Been nice to have a surprise

The location of the hotel was less than a mile from Haram which is very convenient. The breakfast was included in stay and it was a buffet with foods from all over the world so there were many choices to eat from. The room was comfortable and there were 1 and half bath in the room which was convenient. The parking was available for the guests of hotel in the Makkah tower.

There were two things which I didn't like 1- I specially paid for a room with view of Haram but I was disappointed when I couldn't see Haram from any of the windows,. This room (719) may had a Haram view long time ago but now there was a new building in between our room and Haram. They charged me for the Haram view room but what I got was a view of another building from my window. I am attaching the view of window which was suppose to show Haram; you will just see wall of another building there. I WOULD DEMAND HOTEL TO REMOVE ROOM 719 FROM THE HARAM VIEW. IT DOESN'T SHOW HARAM AT ALL. MAY BE THEY SHOULD REIMBURSE BECAUSE THEY TOOK MONEY FOR SOMETHING THEY DIDN'T DELIVER. 2- The 2nd thing which created problem for me was reaching hotel using my own car and direction from google. I reached hotel according to google map but there was no signboard to help me out as there was no hotel in front of me. Because there are many tunnels and under ground ways and as an unfamiliar person with locations I had to spent two hours on turning around to get back to hotel location. I had called hotel contact phone but person on phone suggested me to take help from people around me. I WOULD SUGGEST FUTURE USERS OF HOTELS IN MAKKAH TOWER TO GO DIRECTLY TO UNDERGROUND PARKING FOR HOTELS IN HARAM AND THEN WALK TO HOTEL FROM PARKING. SO USE DESTINATION HARAM UNDER GROUND PARKING INSTEAD OF HOTEL ADDRESS. Please note parking in Makkah tower hotel is very expensive, we had to pay about 250 Riyal for 24 hours. It was 20 Riyals per hour so I found per day charges more suitable.

الاطلاله على الكعبة المشرفه راعه ونظافة الغرف والمرافق والفطور كان مميز

الاستقبال بشكل عام جيد ولاكن هناك شخص دون ذكر اسم يحتاج الى تدريب على اسلوب الرد والتعامل مع النزلاء بشكل افضل واشكر المشرف الذي تدخل مباشرة عند سماع النقاش وارسل القهوه والفاكة والورد الى الجناح الذي اقيم فيه كهدية وتطيب خاطر والله لا يحضرنا اسمه ولاكن اقدم له الشكر

Location is excellent

The restaurant is crowded

Proximity to Haram and superb Kaaba view

We took. Four bed room which was suitable only for two beds (max) so the room was very cramped

The view

the distance from the mosque

Room was not bad but small in size with 4 beds. Breakfast was good with varied delicacies on offer.

Overall experience was good.

Location is good. Breakfast was good but breakfast area is quite away from guest rooms Room little smaller. Only one sofa chair in room, should be 2 at least.

No proper sitting arrangements for checking in guests. Found lot of guests standing in lobby.

لا يوجد أماكن كافيه للجلوس وقت الانتظار في الاستقبال و لا يوجد اي نوع من أنواع الاستقبال يعني على الأقل دلة قهوه تكون بساحة الاستقبال كلها تفاصيل بسيطه جداً لكن تفرق كتير (مع العلم أنكم خمس نجوم)

The proximity to the haram

The bathroom and furnitures are bit old , almost same breakfast every day

Excellent view direct to kaabah

Kindly provide tissue box in the room. There are tissue in the toilet, (attached toilet roll and attached tissue box in the wall) but none in the main room. I do not want to go to toilet on and off just to grab the tissue. For ladies it necessary. It is a small thing but if it is provided will make different view of comfortable in stay

More lounge seating area,

Location

Location Kids breakfast area was fantastic. Good activity for kids.

Too crowded breakfast. Long ques on some breakfast counters.