I have sent all reasons to hotel: 1. Complimentary extension of checkout requested for 1 hour, however only 30 mins were granted. This was also charged, which is insane because it was meant to be complimentary 2. Bookings made via booking.com was not considered for circle points 3. Inconvenient shuttle to MRT, start time of 11 am is too late

Well situated very clean; lovely swimming pool, bedroom were very spacious with all the facilities

The bedroom which we stayed in was very dark with the wood and dark furnishings

The room was very good but spoiled with the large writing bureau in the bay window, which would have been better with sofa or couple of chairs. We booked a Horizon club room, this allowed access to the club lounge which we used to relax in and it was good value for money, for breakfast we used the main restaurant on day one which was good and offered everything you could ever need, on the other days we used the club lounge for a more relaxing start to the day. We also spent a day at the pool, and this was really great, it certainly was a haven in the city. The MRT transport station is about a 20 min walk, and very easy and cheap to use. Please note Singapore is almost a cashless city, even the 7-Elevens only take card payment.

N/A

We know Shangri-La hotels for > 30 years. The standard is very high, so are the costs. Our room was the smallest we have been in for ages! (for approx. 270€/night without breakfast!)

In spite of the high prices we got approx 5 mail before we arrived, telling us that if we really wanted comfort and high class service we should upgrade. What sort of marketing is that, boasting because of their high class service and at the same time calling it insufficient! I told the reception, but the management would not comment on that!

My stay at Hotel Shangri-La Singapore was a memorable experience. The staff's professionalism, the comfortable accommodation, delectable food, and prime location far exceeded my expectations. I highly recommend to anyone looking for a delightful and hassle-free stay. I'm already looking forward to returning!

It is a really family friendly hotel and is great with families with young kids. They also were able to provide a stroller for the duration of our stay, this helped us immensely in getting around. The garden wing was very aesthetically pleasing and we as a family loved exploring the waterfall and other sights within the hotel.

They took a deposit of 1000 SGD in addition to room and other charges, these were not refunded back minus the other charges. Also the restaurants were completely swamped and had a long waiting for the buffet breakfast.

Fantastic service, very clean and loved the breakfast buffet.

Nothing

朝食の選択肢が多くよかった

シャワーとバスが使いにくかった。 公共交通機関へのアクセスが少し不便

Konum, temizlik, havuz, kahvaltı.

Resepsiyonda çalışan personel.

كل شيئ

لاشيئ

All of it breakfast and room was amazing and the staff was so very helpful. Will definitely return again soon thank you so much.

Nothing

房间的床垫不是那么舒服 和其他我在新加坡的酒店相比舒适度有很大差距 旺季人手不够，找不到服务员

Everything

Nothing

Het hotel heeft alle faciliteiten , goede service, comfortabele kamers en een tropische binnen -en buitentuin. Zeer vriendelijke medewerkers en goede after departure service.

De prijzen van de restaurants en bars zijn hoog

Excellent for kids and families, very friendly staff, beautiful pool and grounds, room service food was very good.

Bit stingy on teas etc especially considering cost per night, fresh milk in the room would be great too instead of powdered crema. Disappointed that tennis court was an added cost rather than complimentary for guests like the pool and gym.

El hotel es una maravilla, no te puedes perder el desayuno hay comida de todo el mundo, muy completo

This is our second time staying here with our two young children and it's wonderful. They really know their customer and make it such a pleasant experience for families. It's equally lovely for children and adults, we all loved the buffet breakfast, everything you could ever want was there. We had some lovely afternoons in the lobby lounge which was really relaxing and some fun pool time. Perfect.

Very clean facilities and closeness to the main Shopping areas. We were there just before Xmas and the decorations were beautiful. They had gone To a lot of trouble

We couldn’t fault the hotel

舒適度 環境

交通 shuttle太少

Breakfast at the Valley Wing was amazing.

We didn’t like the steakhouse “Origin” super expensive and cold ambiance. We didn’t like the Chinese restaurant. Shang Palace. Disappointing Chinese food.

The location

The staff at reception

Lobby lounge food was exceptional. Very comfortable seating while enjoying the local food with a toddler

No sockets for hair dryer in the bathroom

Chose the hotel due to the play areas for the kids. 2 nights was the right amount of time to enjoy all that the hotel had on offer - the swimming pool, the spa, the restaurants. The limousine transfer to and from the airport made the whole experience seamless.

Loved the room and huge bathroom. It was big enough to accommodate my family. When we entered, the sofa bed was already prepared, much to the delight of my firstborn. Kitchenette was a nice thing to have.

Bathroom has no ventilation. The smell of my baby's soiled diaper lingered the whole stay period. The Splash water play area was so hidden we missed it during our stay. On the day of checkout, we then realised it was behind the Garden Wing. In the end, we decided to book one more night stay to return to Shangri-La just for our children to experience it.

It was clean, breakfast was amazing. Plenty of pool chairs

The limited access to horizon bar with children. The staff were not very helpful and seemed to lack knowledge or information about the facilities and sightseeing. The laundry service was hugely overpriced

Spacious and exclusive

NA

Family friendly and amazing staff

Queue at breakfast