I loved the location, the overall design, the staff, the atmosphere, and especially the E-Bidet/Shower Toilet/Japanese Toilet.

The price, the E-Bidet/Shower-Toilet/Japanese Toilet aren't available in all types of rooms (I need to get a high-tiered room to get it, which doesn't help the price), and it's not classified as a "Genius" hotel, so my booking.com discount isn't recognized by the hotel.

La decoración es muy bonita pero no tiene servicios que justifiquen pagar 1000 euros la noche. No volvería.

Al ser el recibidor tan bonito y tener un restaurante anexo al hotel abierto al público que no es huesped, cuando quieres disfrutar y descansar en el hotel por el que has pagado 1000 euros la noche, es imposible porque no hay ni donde sentarse de la gente que acude que no son huespedes. Hasta el punto que una vez volvía al hotel y no permitían entrar si no les enseñaba la tarjeta de la cantidad de gente que había en el hall que no era huesped. Increible. No volveré.

Great location, easy to walk to everywhere. Staff were brilliant. Bed super comfy. Lovely size room. Very clean. Great bar in the hotel as well.

Location, ambience, decor, bar, staff, room, concierge, breakfast were everything we were looking for.

Room size was slightly smaller than compared with other hotels in similar location. Pillows were fresh but too soft.

Lovely building, excellent location, very luxurious, excellent staff.

I liked ALL

Quick check-in , way before room was supposed to be ready .

Very noisy dining room , especially during diner . Music too loud and not very suited to the venue in my opinion .

The location is very convenient, the lobby and entrance is impressive and the bed was comfortable. Nice soaps and towels in the bathroom. The breakfast options are decent and in the impressive berners tavern.

Lots! When you pay over £600 per night you expect a certain level of service. I was charged again for the room when I arrived. this wasn't refunded until the morning. There was a note left in the room for a different guest. They changed my room to one above the lobby, it was very noisy and the toilet / drainage system sounded like that on an aeroplane. I asked to have breakfast in my room, but it never arrived and I had to check out early to get to work, meaning I had to buy myself something on the way. There were some apologies for the experience, but the only remedy offered was a late check out which wouldn't help because I had to get to work.

The bed was very comfortable and the shower was great. The family room consisted of 2 queen size beds.

The towels were not what I would expect from a 5 star hotel … not that soft. The lighting system in the room was TERRIBLE. Although all the staff was lovely, “ turn down “ service was sometimes in the late afternoon. There should have been more than one robe in the closet (another was brought up when asked). There should have been a tissue box in the bedroom. One of the lights in the bathroom never worked.