Kaila Beach Hotel - All Inclusive

Le personnel est à l’écoute et professionnel. Je conseille les massages, ils sont exceptionnels

Pas assez de table ou de lieu pour s’asseoir par temps de pluie

Second time in this hotel. Last time we were living in duplex room, this time we paid some extra for beautiful sea view deluxe room. This room was comfortable and it was exactly as we wanted 👍🏻 thanks to guy on reception for that offer. Unfortunately, I don’t remember his name. We like this hotel because of approximity to the beach, it offers good options of food and different things to do (incl. shops, hamam and so on).

Our first impression was that the hotel looks a little more worn out compared to last year. Some of the chairs have chipped paint, and the tablecloths definitely need to be replaced. Last year, the overall condition was better, and quite a lot has changed in this regard over the past year. It is not surprising, because there are so many guests, especially during summer months (too much people). August is a very busy month, so we’ll probably come back when things are a bit quieter. 😊

Great location, the food was great with a lot of choices for all-inclusive concept it was great for family and big groups. They had their own beach and a lot of sea activities were available. The pools and atmosphere were amazing.

The duplex were very small in space for family, the saves in the rooms are not for free.

The food was great. Everyday, there was something different for dinner. Everything was delicious. So many options to choose. I also loved the location as well. The lobby had a great atmosphere. The beach was really close and pretty. Most staff was friendly. (A few of them hated their jobs obviously) I loved that there was a market and a hairdresser at the hotel. The hotel is generally speaking beautiful. It was clean

3 big issues with the hotel 1) Unfortunately, what makes a 5 star hotel is not just about serving great food. Yes, I loved the food but unfortunately I was very disappointed with the entertainment side. All day long I felt like the hotel was for retired people. Animators should focus on other professions in my opinion because they did everything except for entertaining. No proper care for the daily events or activities. Other hotels next to us had 10 times more fun than us. 2) Alcohol was not alcohol. Yes! I am not exaggerating. All inclusive but you would have to drink 20 cocktails and 10 whiskey to feel like you drank something. I stayed 6 night. I stopped drinking at the third night! Because I felt like I was just tiring myself with some cheap juice cocktails. For a 5 starhotel, this is a shame to serve something like this. What? Do they mix vodka with water or what? 3) Understaffed. I could definitely see the staff (bartenders, waiters, maids etc.) Struggling to make everything on time. I felt bad for them because one person is doing 3 people's job. It was obvious that the hotel was understaffed and that workers had to do extra job to make it up for it.