V convenient for airport thus captive market!

Room in need of refurbishment and certainly not worth the price. Very expensive restaurant.

Close to airport for early morning flight.

Location

Nothing

Convenient for airport

Walk from the airport, 100 metres. Very clean, excellent staff, room was huge, clean a comfortable beds. Great breakfast.

Great hotel, next to airport

Nothing

Location , dinner , looked after cases for 4 nights before booking on arrival

Scruffy and fag ends outside entrance

Nice hotel

Sky high prices for food and drink. Would rather stay next door in the Premier Inn

Close to airport. EXCELLENT STAFF

COST

Comfy bed pleasant staff

That we weren't there for longer

The staff were very polite and helpful. Very clean hotel.

Nothing

We arrived earlier than expected and the front desk got us in our room as soon as they could. They were very nice and took good care of us. Could not have asked for a better location as we were flying out at 6am so needed to be over at airport at 4am. We walked of course since only feet away! Perfect.

A few updates as carpet looked very worn. Mattress kind of lumpy.

Proximity to airport. Professional staff. Clean and comfortable

So close to airport

Room was very warm and air con wouldn’t come on. Maybe human error on my point but called desk and they said would sort from there desk.

Food was a bit expensive in the restaurant ,the servi g of pasta was too large for anyone to eat and was a ridiculous size of plate of pasta it all went out which was very wasteful

Not a lot.

Couldn’t have a coffee or anything in fact at 11pm, and bed comfortable but poor quality pillows. Premier Inn much better and offer a choice.

Beautiful lobby and room, tastefully appointed club lounge, beautiful dinner every day in the lounge - and they were sure to always have something for the plant-based eaters. The staff were very attentive and kind. We'd definitely go again, despite the negatives- both of which I think are easily resolvable.

There were two practice fire alarms that woke us up in the morning - we'd just arrived from Canada so were jetlagged. And no warning. Apparently there was a sign in the lobby facing those coming in, but we were already in and despite several visits to the check-in desk during the day, not a word from the staff or signage at the front desk. So that was very unfortunate. I hope in future they'll have noon alarms instead, which would be less likely to disrupt people sleeping, would not disrupt the conference sessions, and would impact fewer people overall (since ppl would have checked out and new ones not arrived). On the plus side, they did compensate us in the end, which we appreciated. We were told at check-in that breakfast was from 730 to 1030. We learned in our last day when we arrived at 1010 for breakfast that it actually ended at 10. That was very disappointing. Eventually we were still able to receive some beans and a few clementines, which was kind of the staff. If you eat whole food plant-based, there isn't a lot of choice for breakfast, but the beans were a nice treat, and there was usually lots of cut up fruit and berries when we went early.

Great location, lovely room, staff were lovely and the restaurant was amazing 🤩

Room, amenities, location, food, staff, warm cookie on arrival.

Less than a 3 min walk to/from the NCL airport, which made leaving for my 0445 flight super easy on both myself and my partner. Hotel was clean and staff was friendly. Was able to pay for overnight parking the night before and my partner enjoyed the 12 p checkout. We’ll definitely be using this hotel in the future as most of my flights leaving NCL are stupid early morning flights. Restaurant food was delicious.

A little confusing (most likely user error) getting from the underground parking to the reception as the floor numbers didn’t match the elevator sign.

Size of the room, location

Cost

Accessibility to the airport,cleanliness and the kindness of staff

The menu of the restaurant is overpriced and not good for the quality. I ordered for medium steak and they gave me a dry well done steak that’s very chewy and salty, even the burger is so dry. The only good thing that we ordered is the Vegetable pizza and tom yum soup. The menu before was far better and the quality of food is superb now sad to say its a flop.

Excelente ubicación

Muy buen hotel

near airport

We didn’t have breakfast

Everything was more than acceptable . Will stay again.

Nothing

Good location

The breakfast is boring and the front desk staff is not particularly friendly.

We like the location as we came to attend an auction nearby. The welcome cookie is always appreciated.

No water provided in the rooms. That should be included especially for members

Booked hotel as airport stopover as had early flight.Preferred hotel as very comfortable, friendly staff and adjacent to Newcastle Airport.Check in too early for breakfast but had lovely evening meal in restaurant.

Didn’t have breakfast as we had an early flight

Price

Great staff lovely bar area good food especially liked the hot chocolate cookie at check in delicious

Nothing to dislike

Very comfortable and convenient for the airport; friendly staff

Nothing