Quarto espaçoso e confortável,muito limpo e organizado.

Não tem nada a reclamar.

Habitaciones y piscina

Desayuno puede mejorar Nos tocó una situación incómoda con el uso de la piscina y personal de seremi de Salud

comfort, limpieza y atención del personal.

aire acondicionado malo, teléfono habitación malo, dispensadores jabón malos, había que solicitar todo en vez de que estuvieran a disposición (batas, pantuflas, cubiertos).

I never had a booking this night so did not stay. The following day when I arrived it was a disaster as the hotel had no booking for me and charged me USD 125 for a stay I never had. This really needs to be sorted out asap.

Charged for a day I had not booked or stayed

La ubicación del hotel y la remodelación de las habitaciones, que se había vuelto una urgencia. Quedaron muy cómodas y confortables.

La variedad de la carta; especialmente del servicio a la habitación. Podría ser más amplia.

Desayuno y ubicación

Al hacer check in nos dieron una pieza con ruidos muy molestos debido a una renovación en el piso superior. Después de mucha discusión y amenazar con irme del hotel y solicitar yo un cambio de habitación, lo q nunca me ofrecieron, me dieron una habitación de categoría superior. Aunque eso fue bueno el mal rato de horas con la recepción ya q la habitación asignada ni siquiera tenía teléfono lo q me obligó a bajar 3 veces para solucionar el problema ya descrito. Mucha de la info entregada dependiendo de la persona era contradictoria..

En general esta muy bien el hotel

El chek in lo hacen a partir de las 15 Hs y no se fijan si hay una habitación disponible.

Instalaciones muy buenas bar genial y comida deliciosa

Atención del personal de recepción, pone caritas y no da respuestas normales

Excellent hotel, very good location, very good food and wonderful customer service

All good

La ubicación

El TV no me funcionaba y hubo que cambiarlo

La ubicación el estacionamiento la habitación el lobby en general todo

Nada en especial

Quarto ótimo, espaçoso e confortável para família.

Os copos e xícaras de uso no quarto estavam muito sujos, com marca de batom quando chegamos, e nunca era limpos. E a calefação estava estragada, tivemos q mudar de quarto. Uma pena, no restante tudo ótimo.

La ubicación

Está listo para mejorar las instalaciones. Por otro lado cobran mucho dinero por mascota pero no tienen ninguna atención para ellas.

Excelente ubicación, habitación amplia y comoda, tenia refrigerador grande y microondas, era como estar en un mini departamento, muy amplio y comodo, el desayuno era excelente y es pet friendly, tiene estacionamiento por lo que para nosotros es un plus

nada, todo me gustó , no tenemos quejas

excelente ubicación y muy variado desayuno

no tengo quejas, mi estancia fue corta y estuve poco tiempo en el hotel

Good quality hotel and outstanding staff !

Location, room was clean and nice.

The staff was not helpful.We asked a month ago for an early check in and then we arrived they said they can't help us. That was very disappointing because my girlfriend arrived from Madrid very early and we needed to wait until 3:00pm

Only location is good

The washroom and therefore the room stank. Staff is non cooperative. Esp reception

Was clean and comfortable.

The fact that we booked the hotel as it had a pool only to find when we got there it was closed for maintenance and was not informed, if had been would have changed hotel, very upset wasn't informed as had booked before pool was closed.

Pool, location and service.

Bathroom had constant plumbing issues, AC or heat did not work.

The hotel is very nicely located. There are many nice restaurants nearby and the neighbourhood is clean and safe. The room was spacious.

Unfortunately, the room smelled of sewage.

The room and hotel facilities were great, as was location and availability of secure airport transfers. Restaurant was convenient, reasonably priced and with excellent choices.

Early check in requests ignored for both our short stays. I accept they may not have been available, albeit when international flights routinely arrive at 0600/0700 a 1500 check in is a challenge. What would represent better respect for guests would be a response of any kind.

Location in the business center at walking distance to almost everywhere and still quiet place. Breakfast was nice with a good selection.

The hotel is not exactly new but not that old either but it needs maintenance urgently. Bathrooms in particular really need an overhaul. It takes some 5 minutes until you will get hot water, I almost finished my shower when I realized there is also hot water available and I had to shave myself in cold water at the beginning convinced there is no hot water in this hotel. Nobody in reception warned us about this issue. The restaurant has a strange menu that looks like somebody was smoking something, a wild combination already sounding disgusting I never hear about before. Finally ordered fried salmon with potatoes and even that was nasty oily and the potatoes undercooked. Don't eat in the hotel restaurant, get out rather, many good restaurants are close to the hotel.

The hotel is very good and clean. The breakfast in the roof saloon and very nice.