Guestling Hall Hotel

Quiet location, friendly and helpful staff, reasonable rates

Decor was tired in places

Friendly staff, very accommodating and welcoming to dogs. Very tasty breakfast.

The building was tired, breakfast tables not fully cleaned after previous breakfast, no toast offered at Breakfast.

A really lovely location set back in the trees a short distance from the Hastings to Rye road. All the staff we met were really friendly and helpful. The room was clean and comfortable, just the right temperature for us and even though we faced the front there was never any traffic noise. The Full English breakfast was tasty and set us up for the day perfectly. We always like to be able to get out and about and we did a great circular walk on footpaths starting directly opposite the hotel entrance.

Good location and charming setting. The hotel room itself was large, very comfortable and clean. Good facilities within the room for a comfortable stay.

(1) Fruit & veg not delivered on the day, so breakfast options were limited. (2) We had a generally good stay, but the final interaction left a very sour taste in our mouths. Our checkout time was 11:00 AM, and we admittedly ran a few minutes behind schedule. At 11:23 AM, we were literally about to step out of the room with our bags to head downstairs when a staff member knocked on the door. Instead of a polite greeting or offering to help with our luggage, they accusingly stated, "You should have checked out 23 minutes ago." While we take responsibility for the slight delay, this confrontational approach was completely uncalled for - especially since we were already actively departing. The cover of the room brochure states, "Leave Replenished." We certainly did not leave feeling like that; instead, we left feeling incredibly uncomfortable, unwelcome, and stressed. In the hospitality industry, a final interaction heavily influences a guest's overall impression. Lecturing a guest who is already on their way out is incredibly poor customer service. It would be beneficial for the hotel, if Management looked into staff training and etiquette. This hostile encounter completely ruined what would have otherwise been a positive review.