Grand Hotel Bellevue London

Decor was beautiful, staff were so accommodating

Nothing I didn’t like

The property is clean and well maintained.

There was nothing I didn’t like

Staff were so friendly and helpful

En-suite very small. Hook in en-suite too high to reach

The location was excellent. We felt really safe and found the huge train station super helpful to get anywhere we needed. You can also walk to most parks/royal sites within Westminster.

On arrival the young lady checking us in spoke super quickly and rushed us through not giving me time to read what I was signing as she would shove her finger to the sign section. I had noticed a construction site next door and politely inquired on the time they start and how noisy that was going to be which she dismissed, avoid questions and handed me earplugs. The soundproofing was more than adequate I just wish she answered my questions instead of ignoring me. She then proceeded to rush us off and I couldn’t tell you a thing she said as it was all a fast passed script she rattled off. Customer service isn’t hard and they didn’t deliver on first impression. The room is small but cosy, no aircon, shower curtain needs to be replaced it’s mouldy. Overall we had an okay stay. Wouldn’t return though. I