Four Points by Sheraton Flushing

Good location near the airport, the free shuttle was a good bonus

An electric kettle in the room or able to request one would have been good

Really liked the room. The room was spacious and the bed was comfortable. The pool water was cold and was stated to have a heated pool.

Pool water was cold.

Overall, the hotel was clean, comfortable, and well maintained. We stayed for five nights as a family and had a good experience for most of our stay. The location was convenient, about a 10-minute walk to the subway, and the valet parking worked well for us since we left our car there throughout our stay. I also especially appreciated a female staff member who worked the night shift during our stay. She was always friendly, helpful, and responsive whenever we needed anything.

The way our bathroom sink issue was handled could have been much better. We reported that the sink was not draining the morning after our late-night check-in and asked to change rooms. A male staff member told us changing rooms was “impossible” before maintenance inspected it. We were already late to leave for the day and did not want anyone entering our room while we were away, so we waited for maintenance. During the repair, dirty water and debris splashed onto our belongings, mirror, and wall. Housekeeping cleaned the area afterward, but we had to clean our own belongings. There was no real apology or acknowledgment of the inconvenience. The sink itself was a relatively minor maintenance issue. What disappointed me more was the inflexible and unsympathetic way the situation was handled. A little more understanding, professionalism, and customer care would have made a big difference.

The station is about 7 blocks away. From there, it is just one stop to the tennis center. Not many dining options near the hotel though

Fire alarms went off repeatedly during the first night of our stay