Sadu Hotel Almaty, a member of Radisson Individuals

Decor, very clean and comfortable!

nothing

I travelled there for work. The hotel is 30min away from the airport and center approx. The room was clean but I think the shower could me more clean that it was.

As a greek person I am used to rich breakfast with options in eggs, cereal, bread etc It is not a european breakfast so if people travel from there they will be disappointed.

Pleasant modern design Good food Pool

No balcony and no mountain view from common areas

Very stylish, comfortable hotel. You can feel that owner invested a lot into the concept and design. I stayed at Premium room, very spacious and light, a lot of windows. Also very quiet that was so necessary as I was on a business trip. Amazing SPA with professional masters and mesmerising interior.

With all these facilities, such a shame that one essential thing is missing - service. From Reception to F&B and outside pool there were only students, kids, who have no clue of what they are doing. Horrible staff, who don’t care of the guest’s comfort at all. I can’t even specify all the failures of service that I faced during the 2,5 nights stay, cause the service is simply absent. I would recommend hotel management to fire all these students and hire professional receptionists and waiters with experience and knowledge of hospitality.