Lobby is beautiful. Then you get to your room and it’s a total dump. Carpet is nasty. Something red smeared into the carpet. Ceiling tiles falling apart and broken in rooms and hallways. Curtains broken. No microwave. Bathrooms small, tub/shower is old. Heat/AC is loud. We were here for a local tournament and they contract with the tournament - they’re supposed to provide breakfast. The breakfast was gross pre-made tiny bfast sandwiches in a warmer, juice, raisin granola bars, tiny yogurts and coffee. That’s not breakfast for 16 year old boys. There were literally 2 employees guarding the breakfast basically harassing us every time “this is only for people here for soccer and hockey!” Right lady. I’m here for that. Rude and not friendly at all. Like it’s a gourmet meal. It’s not. Did not use the pool but it’s tiny. You need your room key to get onto the elevators which makes me feel like there are safety issues. Definitely would NOT stay here again. Does Hilton know their hotel is awful?

We called and asked how late the pool was open they said 11 we get there she assured us it was open so we got ready to swim go down and pool was closed at 10pm was not happy with that. There was still poop on our toliet from previous guests very unsanitary

The front desk agent was extremely pleasant and helpful. She was very nice upon check in. The lobby is big and spacious, perfect if you want to gather before hand and have a drink at their bar before you head out or head in. The pool is ok, water was freezing but it does go as deep as 7 feet…and the pool area is literally infested with roaches. It was pretty disgusting. The rooms are very old and outdated. The beds were way too soft.

Clean and comfortable

No restaurants near by, bedding was stained, had a bug in the bed, bathroom door was dirty with fingerprints. Hidden fees should be illegal also! Was quoted $159, charged $194.

The website needs to explain this is a cashless facility first off i was disappointed when we arrived about this, the ac system in the room didnt work and we had to complain afew times before maintenance came and resolved the issue, electrical outlet covers were missing posing a hazard, the hall way ice machine didnt work for the money we paid we just expected a little better

This was an older hotel but well kept! The rooms were spacious and clean! Did not offer a fee breakfast but an amazing restaurant with a buffet style breakfast that was outstanding! I highly recommend this hotel and will definitely use this location again in the future!

Room and sheets were dirty. Front desk staff was rude. My room had no hot water upon arrival.

We had a room next to the elevator, so the amount of noise was not unexpected. The room could use updates, there are tears in the upholstery and stains in the carpet.

We were stuck between two doors for about five minutes and the front desk never came or sent anyone to help us. People were drunk in the lobby and there was vomit in an elevator and no one bothered to put a sign on it. The front desk was horrible!

Where to begin. My trip started off with a bang. I resereved a doubke Queen bed room for my Mom and I to attend a Field Hockey Tournament with my daughter. Her teammates and her were in other rooms. However, when I get to the Hotel, they can't uphold my reservation. They only have King bed rooms and its negotiable/non-refundable. Who doesnt lole to sleep with their Mom right. Then we get up to the room to find the air conditioner and bathroom havent been cleaned properly. Not to mention the Hallways had trash and debris everywhere from all the partying throughout the night. Also dont bring any electronics because all the outlets except one didnt work or hold your chargers in place for proper charging. The one ai thought worked I guess couldnt be touched because somehow during the night, it came un connected. Imagine waking up in the morning to a dead cell phone. The worst part of the stay though was probably the baggage carts. They were never anywhere to be found. Not when we checked in. Not when I had to bring a spread of food and drinks down to the dirty conference room for our team meals. And definitely not when I checked out. I even went to all the floors to try and find one. They were like that elusive "Wheres Waldo" character from back in the day. Overall we made it work but the experience was disheartening. Hopefully they will get it together there and start facilitating a better experience for their guests. Especially if they are gonna host Sports Tournaments.

Nice hotel and great location.

Last visit was a two night stay. No hot water in bathroom sink and no shampoo was installed in shower. Instead it was two body washes. For the nightly room rate I expect better from a Hilton run property.

Staff was great, property needs some TLC from the maintenance staff.

I have to give praise to how clean the room was. The staff really paid attention to detail when taking care of the rooms. It's unfortunate that the hotel itself is just so worn down, it makes it uncomfortable to be in. The carpet was torn and threadbare. There was quite a bit of old water damage to one wall and the lamp shade on the light on that wall was stained with water. The light on the bathroom had caused the paint above it to peel. The toilet seat was stained and peeling. There were so many layers of stained caulking around the bottom of the toilet, that it made it look dirty when it wasn't. I'm sure they have had to repair it multiple times. The tub and toilet were so out dated, clean, but old. All of the furniture was chipped and damaged. The door to the room had a gap where I could stick my fingers through. It remained locked and secure, but it was strange. And the TV was probably from 2005 and very small for the size of the room. And there was an old, musty smell to the room. The staff were friendly, but they all deserve to work in a better facility. Whoever owns the hotel hasn't updated it in decades.

My room was horrible it was dirty everything was aged also staff just did not care with a attitude.. I always go to the double tree.This is the worst hotel I ever had. Staff need more training. I paid $200 for a dirty outdated room

The Hotel room was very dirty stains were all over the sheets also the room was full of dust under the let out bed was a dirty fork and spoon

To start off we were put in a room that we didn’t book. Due to them over booking. Then we switched rooms the 2nd night. Then on the 2nd day our bathroom flooded from the shower above us. Then they tried to book somebody else into our room at 4:30AM. Not much help from front desk.

We didn’t get our double rooms. And between us and the kids we couldn’t fit in the 3 beds. We were supposed to have 4. T he room walls had holes and cracks in them, the bed side tables were broken. Tv worked off and on. Refrigerator wasn’t working. We couldn’t find another hotel last minute or we wemouldnt have stayed. You have to pay for breakfast. Pool and workout area was the best thing on property. I would not recommend

We requested 2 queens and received a King with a couch and when we requested a cot, it never arrived. The front desk was very busy and quite unpleasant. Either get more front desk staff or friendlier, more competent staff who can multi-task and be friendly at the same time.

The girl at check in was awesome! Great personality!

We checked in late and they gave us the wrong room. He changed rooms after making us wait 15 mins for him to check rooms and when we got into it it was dirty, soap left out, floors unclean, comforter was stained and no towels or a remote. That was the only option to stay. We asked next morning for a clean room was denied, and the pool was not open the entire time, when asked they were waiting on maintence. Would not recommended!!!

This hotel is extremely dated for what the nightly costs are. No USB ports anywhere to be found in the room. Room was clean just seems really worn out. Furniture was in rough shape. The exercise room was nice but the pool was out of order our entire stay. The complementary breakfast in the restaurant was really good and had a nice variety of hot foods each day.

Horrible experience! I would never recommend this hotel. We were in a room that had a connecting door, the door lock was broken(completely missing the deadbolt) the person in the connecting room tried entering our room, they were throwing things through the hole. When talking to the front desk they claimed they wouldn’t be able to change our room due to being full. After a fight we finally got the room switched, only to find out the room they moved us is too never got entered into the system therefore they could have assigned this to another guest. On top of this the hallways were filled with trash from the guests. The pool area was completely out of clean towels. Over all a very poor experience.

They got our hotel room wrong, it was over crowded, elevators broken, no towels were available they had to give us bath mats, out toilet was gross and not clean, stains on sheet.

I paid for a King with Sofa Bed. I got stuck with a double bed because they gave my room to someone else because I booked with Expedia. I was charged the price for the king instead of them making up the difference since I didn’t receive that. I wasn’t told in advance or anything. Not impressed. Overall the build was clean and nice. Most staff was friendly. Easy location

Beds were comfortable. Carpet was rather dirty. We did not feel comfortable with our 9 month old crawling on it. For the money we spent..we expected better.

Quick check in with complementary items. Clean rooms and facility.

The stay was short and sweet. But the hotel was amazing!

Everything was perfect

When we arrived, the young woman at the front desk was extremely helpful and offered us cookies and water. The room was good, and the hostess/server who greeted me the following morning was helpful in getting me what I needed for a quick pre-soccer match breakfast. Very convenient and would stay here again.

Beautiful lobby, but rooms were dirty, pool was closed, fire alarm didn’t work, and breakfast was over priced for what you get.