Is very good.

Novotel provided a welcome sanctuary in an otherwise challenging city. Thank you.

Novotel was the best hotel I have stayed in all countries I have traveled. Property is amazing, staff is very respectful and absolutely amazing. Facilities are great, it’s very comfortable and safe.Dining is also very delicious, our waiter Faud was the definition of a perfect waiter. We highly recommend this hotel 10 stars if possible. Thank you Novotel!

Thanks to all at Novotel Cairo El Borg staff. The stay was pleasant and the service was very professional. All the staff members are very helpful and friendly and they give an honest advise. Welcoming and always smiling. The only thing is missing I would say an upgrade to the interior would certainly make it a 5 star. The location is excellent in my opinion.

Hotel was good I loved it, the cleaning crew and restaurant were great. But at checked in the front desk guy had an attitude and I don’t like they manner he spoke to me. I would have expects better from a high ranked hotel the other staff member even the guard were awesome tho. But I wouldn’t recommend a place when they don’t make me feel welcome at check in

Room was small but had a great view of the Nile and Cairo. Staff were lovely and the rooftop dining was great. We really appreciated the later checkout due to our afternoon flight.

A week prior to booking in we contacted the Hotel directly and through Expedia and requested for both our rooms to be next to each other and we were informed that if it is possible they will try and accommodate. Once we arrived at the hotel at 2.00am they did not even have a room reserved for us and the staff at the desk called Osama and his work colleague try to cover up by lying and saying that we are trying to do you a favour by providing you with a sea view room Junior Suit, they tried to squeeze us in 1 room and wanted my son who is 4 years old, 7 months old child, 8 years old child and my mother who is above 50 to squeeze in 1 room with 1 Bathroom which does not lock and the room does not lock therefore as a couple sharing a room with his mother did not have any privacy. On our second day we were informed to come back to the room at 15.00 and we would be allocated a room which disturbed our itinerary and we had to cancel a few of the tourist attractions that we wanted to see. Once we arrived at the hotel at 15.00 we had to wait for another 2 rooms to be allocated to us. This wasted a lot of our time The Tea and coffee amenities never used to be updated regularly. During our stay Yehya even informed me to pay some sort of tax which I had to inform him that we have paid online therefore we should not be paying here.

Check-in was a bit chaotic with 20+ guests in reception. We were dealt with fairly quickly but surprised by the government tax of 50 EP per person per night (30 EP = £1). The 7th floor room was clean, spacious and very comfortable, with a large TV, 2 showers and a bath. The view from the bedroom windows was immense, overlooking The Nile. Breakfast was plentiful and tasty with hot and cold choices. The ONLY bad point, which did impact on our stay, was that at the top of the outside car ramp there were automatic retractable bollards. On our first evening we returned from an evening Nile Cruise and as we walked down the ramp the bollards raised without warning (no lights and no sounder) and tripped my partner who tumbled to the floor and badly cutting her shin and knee. The first aid service at the hotel was VERY POOR and we doubt that the first aider had any first aid training whatsoever. His idea of first aid was putting an alcohol wipe over the open cut and sticking it down with a 10cm wide plaster roll. My partner was in severe pain at this point and we asked the first aider to leave and return with a plaster (band aid) that I applied myself. When we checked out reception asked if we enjoyed our stay and I said yes except for the dangerous accident (they never said another word other than "goodbye"). We expected better than that from Novotel.

Everything was great exept no entertainment especially at late night on the roof

Everything was perfect

Unfortunately we were very disappointed with our one night stay at the hotel. We had booked all non smoking rooms and initially were put on a smoking floor . The hotel does not clearly advertise that they are a “dry” hotel. The rooms were not as clean as we expected. After complaining the staff went out of their way to move us to a non smoking room . But would not stay here again

Excellent

Really good hotel for staying with family. Roof restaurant, location and cleanliness a winning combination for our short stay in Cairo.

Friendly

Internet in the room was so bad

Need to improve your wifi. Almost impossible to work effectively with how inconsistent the connection is. Windows don’t close properly and with the amount of street sound makes for an uncomfortable sleep

Pool and dinner menu was great rooms where clean very disappointed with wifi and no kids area which was mentioned before service

It has a great location and it was easy to get around to different places (walking, taxi, etc.). Breakfast/food in general was excellent & everything was reasonably priced. However the Wi-Fi in the room does not work, so I would recommend anyone staying there to buy/bring a Sim to use for data. The amenities were also slightly disappointing, as the spa and gym have very limited resources but the staff & service were generally accommodating (e.g. 24/7 room service). I would stay there again.

Staff, clearness, location

The Property was under construction and very dusty. Also, We couldn't sleep the whole because of the loud noise from the club opposite site

Nice clean hotel. Work was going on outside but didn't hear anything on 2 floor river view. Good location. And good restaurant on 7th floor. Roof top. Rooms nice size.

the place and clean are very good the noisy of the night club opposite the hotel

Awesome

الانترنت لا يعمل الكهرباء انقطعت صباحاً ازعاج موظف الاستقبال غير متعاون

Construction going on outside the hotel otherwise the view to the Nile river is good. Internet did not work either.

After reading reviews about the noise level on the Nile side of the hotel, we asked for around around the back facing the Opera House. This was fine and completely quiet. The hotel staff was okay-friendly, but not exactly helpful. The rooftop restaurant was a fun spot except that our food was served cold after a long wait. Prices are cheap though and this hotel is not trying to be a five star. The omelet station at breakfast was great, but they do not serve real brewed coffee, just instant Nescafe.

Loud, moldy and loud. Small cramped dirty windows. Workers installing a new dock were driving pilings all night long and they would not refund any of the two nights we had to find a cleaner quieter place to sleep

Facing my room to Nile River was a million dollar view. Spacious room , wonderful front desk to wonderful breakfast staff. Loved it .

Very nice and friendly

The hotel was fine for one night, with a beautiful view of the Nile and Cairo's oldest bridges and Tahrir Square from the room. It is also located in a great location. You won't be able to sleep at night due to the noise from the street and the music from the Nile cruises which lasts till 3 am. A slow service, you have to ask repeatedly and wait for a long time to be done, and you may have to follow up more than once. Make sure your minibar is empty, since they will accuse you at the end of taking something from it. It is probably due to the fact that the room was not prepared correctly before you arrived, the last person did not refill the mini bar and they tried to charge you for it. The parking lot is quite a distance to walk to and drive to, so if you have a car you should drop your luggage at the main door before parking. They do not have valet parking. Wifi is too slow, you won't be able to open and surf the internet.

Close by downtown, had to program the room key twice a day which was annoying and house keeping was terrible needed to follow up on towels since they clean the room and take the old towels with out putting new ones, suddenly they took the ashtray while its a smoking room

I intended on booking the Novotel by the airport but accidently (luckily!!) booked this one. The staff (Ahmed in particular) we're AMAZING! They offered to help me with transportation from the hotel I accidentally went to and made my check in experience a dream! They were so hospitable and kind. I stayed in a suite and the room was clean with an AMAZING view of the water and city at night! The bathroom was large and spacious. In the morning I left out early for the airport and they gave me a to go breakfast bag and helped me with transport to the airport. The hotel is lovely and the staff made were the cherry on top that made is Fantastic!