Great location. Staff were great with communication.

Noisy air conditioning. Had to pay for washing machine and dryer which we were not aware of previously. Power points in bathroom were not working.

Appartamento molto curato ed accogliente, in una struttura molto bella. Semplice il check-in e comodo l'accesso con le valigie

The area, Brookline, is really good and safe

The fact that the apartment was located in the basement. You can hear the noise from above

The apartment is newly renovated, as advertised. It is clean and spacious. It has all the standard appliances one needs. It has a 800 number that one can reach between 9:00am till 10:00pm. The staff there are very friendly. The location is very good.

1) I did not receive the check-in instructions and passcode until 9am on the day of arrival. It was not sent to me about 24 hours ahead of time, as the emails said. I was patiently waiting and finally got anxious, but their office closed when I tried to call. The after-hour answering service took my message, but I still did not receive any passcode until I call the 800 number when their office opens at 9:00am. Then an email finally came through at 9:22am via Booking.com. This was very late and impacted my departure time since I did not want to leave for Boston without knowing the passcode. 2) The place did not have free street parking. The street signs said "Parking Permit Only 8am-10am". I misunderstood the sign. A parking ticket of $30 was issued to my car between 2:00am-3:30. I called the 800 number and it was confirmed that there is no overnight parking. I found the nearest garage which costs $70 overnight.