Nice room with everything we needed

Wow great place

The first room was full of cigarette smoke so we moved to another room which smelled better . The hotel wasn't as clean as I m used to . This was the first time staying at a Hyatt. In the early morning part of the group ahead to brave by 6am. There was no warm water to shower. I had to leave by 11 and still none. So cold showers it is. They offered to move rooms again but at this point i needed to leave and get back on the road. I won't stay again .

My husband and I believed this hotel would be a good choice while visiting friends nearby due to the Hyatt name and the location. We were very wrong. The hotel staff we spoke to were all very friendly, but otherwise this hotel had nothing else good to offer. Upon entering the room, you were hit with an old smoky musty smell. Overall, the room had not been cleaned very well. The kitchen counters had dry crusted food stuck on them, the shelving inside of the fridge was not wiped down. The appliances were very dated and the stove drawer was falling apart. The bed "comforter" was very thin and didn't provide much warmth. An extra blanket was not provided as I typically see in other hotels. The bathroom vanity light stopped working after being on for less than an hour while I was trying to do my hair and makeup. The shower curtain rod was pulling out from the wall on both sides, the curtain was very stained and missing several hooks so it wouldn't stay closed. The shower head was in need of replacing. When trying to call the front desk, the phone no longer had a menu guide on it so you couldn't tell what the buttons were. We would not stay at this location again.

Was supposed to receive housekeeping every 4th day for extended stay. Housekeeping never showed, had to request clean towels and ask for housekeeping and housekeeping still never showed, had to empty trash and leave in hallway. Hotel was not very clean. Upon arrival it looked like a kid with greasy hands had walk through room and left hand prints everywhere. Definitely disappointed in the service and cleanliness of hotel.

Didn't have the room I paid for and booked in advance. Luckily the guy running the desk was nice and tried to help, but with limited options, I still didn't get a room that I booked until late the second day. No discounts offered or given.

Great for a bigger party. Pet Friendly and some upgrades needed but comfortable and affordable. Front desk check in was easy and friendly

Great staff!

Nice and roomy, great breakfast!

Staff is wonderful, location is nice. It seems like the hotel could use some repairs and a deep cleaning in areas.

WE checked in and our room was still dirty we arrived laterin the night time and we told the front desk and they said nothing they can do at that time and didnt have a room for us. we told desk agent each day and nothing was done. the room was dirty other peopl;es towels and clothes in room. I clened the room the best I could as I was tired for the time I was on.

Great check in. Desk fellow was very helpful and pleasant

I’ll start off by saying the front desk man was very sweet as our room was 20 mins late after 4 pm . Next the building is very gross and unclean. There’s garbage in the hallways and they leave the hallways untouched for days. My child got sick and I had to throw a diaper out and couldn’t leave her alone in the room so I placed it outside in a bag. As the sheet reads “ place overflow of trash in the hallways “ . I received a call from the front desk gal at 10 pm waking me and my child up. Insisting the trash stinks and people have complained about the hallway smell and to take my trash to the dumpster outside immediately. When I told her about the sheet I read she got very rude so I hung up the phone and called me back on the hotel phone harassing me it’s not her job to take the trash in the hallway out. There were also 3 other guests with trash outside of the doorway. The beds were absolutely disgusting . I will never stay here again ! 0-10

So far so good!

The place is starting to be run down. Hallway carpets and walls, bedroom furniture. Breakfast was good. Staff was good. Just needs to be cleaned up, perhaps refurbished.

Spacious room

Yhe mirrored closetdoor fell off the dirty and rusted track. The hotwater for th.e kitchen wouldnt work and i had to ask 2 times to have it fixed. It finally work the last night out of 5 we were there. The dishes were incomplete of a basic set. And the silverware was greasey! They advertised a bar and showed fancy plates of food as if there were a restaurant,there was no nothing. The breakfast they served was not worth getting up for.....very...very...cheap hotel and not worth the money. Especially since the charge for parking!!! Big scam..

Great staff

It was a nice stay. Very clean and nice rooms. Home away from home. Breakfast was good. Will definitely stay when we visit Denver again.

Check in person was really rough, she had zero customer service skills. Check in felt rushed and she seemed annoyed by me asking her to do her job. My perception was change however that evening by Steven, he was so helpful, kind, and his customer service was impeccable. He took to time to chat and connect with us. He gave us suggestions for the area, and made sure we made it back safely from our ride on the RTD. I would stay at this property solely for him.

My family and I loved the space. The room was definitely a bit used and abused but clean. The closest doors are hard to open the stove had seen better days, just lots of wear and tear throughout the room. Great location.

Great location close to the highway, yet quiet, peaceful and safe area. We did a 2 bedroom suite for the 3 of us (mom, dad, teenage son) and it was perfect. Thebeds were comfy, windows open for fresh air, and comfy couch.

Upper Management needs to do a walk through the property/rooms/common areas and budget in more money for maintenance to take care of what looks like an extensive punch list. Help staff feel proud about the property they work at. Overall, front desk staff was very nice and hospitable.

Easy parking.

Love that the room had two bedrooms and it had a full kitchen.

Charging seven dollars a night to park in the paid for Hotel , parking lot is absurd!! Especially when the parking lot isn’t plowed the side walks we’re not cleared and the side door entrance from our room to vehicle was a sold sheet of of ice!! I can see paying to park in a parking garage, however this was not ! Not only was the parking lot or sidewalks not cleared of snow but I had to clean my car off each time I went out . No reason at all to be charged to park on top of the room rental.

Carpets torn, dusty floor, only hot water running, even toilet water is hot. Fan noise on/off all day, could not sleep, keep waking up every 10 minutes all night.

Kids and I loved our stay! We go to Denver alot and they said this is the only place they want to stay from now on. Very friendly staff and clean. Rooms were very roomy for how many of us were there. Thank you!

Great stay!

Room was very dirty and extremely hot.

Good location with excellent facilities.

The floor carpet was dirty. No hair dryer in the room.