The staff were all friendly. THEhotel was clean.

The room was dated. No comfortable chairs to sit on. The outlook from our window was dingy and led onto a sitting area for public so we could not open the windows during the night for safety. The lighting was poor and the bed hard. The shower was way too small to use with comfort. Powerpoints were limited to one. I chose this hotel being close to the station however it was just too far from the old city to comfortably return during the day. The station environs being renovated doesn’t help the hotels appeal or access.

Staff is wonderful. Felt like home.

Nothing.

I had to check in late to the late because of car trouble. I rang the bell and was checked in by Frank after 11:30pm. I liked the touch by the hotel for leaving a playpen in the room for my infant. For the price and breakfast included hotel was worth it.

We've had a nice stay at this hotel. It was confortable, pleasant and good value for the money we paid. The staff was great, breakfast perfect, so clean everywhere and the location couldn't be better. From the window we looked at the walls of the old city. If we go back to Lucca this would be our hotel!!

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Friendly, helpful staff

Really nice people, super clean and great breakfast. So close to the train which was great for getting around. Very good location. Great restaurant down the street. Very accommodating staff. Always felt welcomed. Absolutely safe with no issues traveling late at night.

Breakfast was fine with a good choice. We were asked if we required any special coffees. Excellent location

Sorry but I found the bed extremely hard and uncomfortable. (27)I also think the mat in the shower is dangerous unless you make sure it’s properly attached as the mat slipped on entry!

the location ❤️. the team ❤️ breakfast ❤️ comfy and clean room . Tuscany old design. it’s make vibe of be in a place with traditional and historical..❤️