Steveston Waterfront Hotel

The area and the accommodations were wonderful

Not having cleaning and restocking services.

Very clean modern apartment in a great area of Steveston. Apartment had everything you needed for a comfortable stay and to cater for yourself if required. Good supply of towels etc. Location on the waterfront was excellent with a great choice of eating and drinking establishments to hand. Really enjoyed the historical walk and information on the front.

I don't think I have ever stayed anywhere where the main air / heating / water ducting ran across the bedroom ceiling. The noise was constant all night and could not be turned off. I had two nights of virtually no sleep. On top of jet lag, not a great start to the holiday. Car parking is free from 6pm to 8am with 3 hours extra free. This was not advised as the hotel was keen to sell it's secure underground parking spaces. Finally, high tech , no reception is great for the younger generation but not for me. The whole experience felt totally impersonal and due to my lack of phone and computer technology was stressful.

The location of this hotel is wonderful. It is right on the wharf. We throughly enjoyed walking the wharf and water front park. There are many restaurants nearby and a few nice shops. Our room was clean and very comfortable. We paid extra for underground parking and it was definitely worth the price, however it was a little bit confusing. The contactless check-in went well but felt kind of impersonal.

There wasn’t a place to set your luggage.

Fantastic property in a lovely location. Can’t fault it. Housekeeping staff member was lovely.

Checking in process is awful. We had no data or wifi for a week before our stay so access to the property was impossible. You needed a code to get in and couldn’t get the code if you hadn’t registered on their portal - impossible if there is no wifi or data available to you. It’s an unmanned hotel so had to track down a lovely housekeeper to help but the problem was exasperating as unlike a hotel where you show them a passport and credit card you had to enter these details on a portal ( which we couldn’t access) before getting the passcode. “For incidentals “ - there were no incidentals available and the property had been paid in full two days prior to arrival. There needs to be a better way of checking in for foreign visitors with no internet access We stayed in another place the week before where the passcode was sent to me prior to arrival. That’s all this needed to get straight 10’s