H15 Palace, a Luxury Collection Hotel, Krakow

I loved everything. The people, the building, the food, the location. It was beyond perfect

Wonderful experience. Very responsive staff. Every contact with anyone with the hotel went beyond expectations. Not a single negative. Complete luxury. The restaurant for both breakfast and dinner was excellent.

The beds are very comfortable and the food at Hours is delicious. The rooms generally face inwards to the garden so you don’t hear the chaos from city center. We had a difficult check-in and didn’t find the front-desk staff helpful or caring, even though we had booked a suite for 5 nights. We were placed to wait in the garden while our room was being prepared and given menus to have something to eat or drink while we waited. No one attended to us for the hour we waited and when we finally went inside to inquire about the room, we mentioned no one even came to ask if we’d like water. They bluntly responded, “you should’ve gone to get a waiter.” They then brought us to our room where the cleaning staff were still inside. The staff member ran off after seeing this to figure it out, leaving us in the hallway without direction. We eventually walked back downstairs to wait another half hour for them to find a different room, which we again had to go and ask about ourselves. We wouldn’t typically complain about these things but the treatment wasn’t the 5-star quality the hotel markets and got which we paid.

Excellent hotel lovely people