Grand Palladium Palace Resort Spa & Casino - All Inclusive

Cesar was our host at the property. Truly a great guy and maintained great communication with us throughout our stay. Upon arrival he had already booked dinner reservations for us for three nights of our stay and provided us a map of amenities available and said schedules. We are super appreciative of his service and professionalism throughout our stay. As two 24 year olds traveling outside of the country together for first time, Cesar made our experience amazing. Thank you Cesar for everything!! The property was enjoyable and had a lot of amenities to offer. If you aren’t Spanish speaking be prepared for a significant language barrier between some of the workers. There are many opportunities to purchase excursions at the hotel but in my experience there was not many discounts offered as opposed to purchasing beforehand online. There are workers who constantly probe for excursions sales- be prepared for that. Drinks and Food were good. William (bartender) across from Poseidón. Was also amazing and our go-to guy for drinks. Our only regret about Grand Palladium Palace is that we did not stay longer. 5 days was simply not enough. Amazing experience and looking forward to doing it again.

everthing good

Wonderful stay at Grand Palladium Palace Resort & Spa! The resort was beautiful, the rooms were clean, and the atmosphere was relaxing. The highlight of our trip was Cesar. His exceptional hospitality, friendliness, and genuine care made our stay truly memorable. He consistently went above and beyond to ensure we had a great experience, and his service deserves special recognition. We would definitely love to come back and stay here again. Highly recommended!

I booked the trip with Expedia including airport shuttle. The hotel had a rep, Cesar, who is really the best. He contacted me prior to arrival introducing himself and made dinner reservations prior to our arrival. When we arrived and got airport shuttle station they told me the contact person in the hotel, Robert. The following morning Robert contacted me around 9am about arranging transportation which I thought was weird since I just arrived. He insisted on meeting me within an hour that he was leaving and he would come to my room. My kids were still asleep. So I just said it wasnt possible and we can meet another day. Then he sent me links to book excursions and then I understood that’s what he really wanted. So, I just left it at that. Then he wouldn’t return my messages when I was trying to verify transportation. Everywhere you turn you are getting pursued by vendors. As soon as I got off the shuttle, I was approached by a time share vendor, which I didn’t realize at the time because I literally got off the shuttle and I thought she was hotel staff. We made small talk and asked to meet in the lobby the following morning. I didnt meet her in the lobby because we woke up late and wanted to enjoy the day. I had left the do not disturb sign up and my son returned to the room mid day to take a nap and the time share person knocked on the door looking for me. Totally unacceptable. That is why do not disturb signs exist, is to not be disturbed! Vendors are everywhere.No peace