The Cross Keys Hotel

- good location to the main shops - easy to park - nice and clean - staff were lovely and friendly

Room very cold. Extract fan switched off so bathroom got very steamy

Bar staff lovely. Location great. Brilliant pub for weekend break.

No breakfast offered but there are plenty of nearby places to eat.

The location was perfect until the email arrived the night before to say I couldn’t park in the car park as I would not be able to leave it in the morning due to a monthly event. This was a real problem for me as I have an illness that means I can’t carry weight. So the car park of a hotel (which was listed as a facility when I booked) was essential. Instead I had to carry three bags from the alternative car park to the hotel. As I took my dog, I had her kit to carry too. I even spoke to someone before I arrived by phone about my booking and they did not mention it. Had they told me, I would not have booked this hotel.

The bedding smelt of stale beer. It was rank! The pillow was stained. The internal door to the room was so hard to open. I could barely push it open. It was not ideal again because I have a condition that means I am not as strong as I was. I would say the door needs adjustment as it would be hard to get out in an emergency. The towels were new but unwashed. So they did not dry very well. Also they left white cotton bobbles everywhere. The tray the coffee and tea and kettle was on was stained and had not been wiped. I did not like the short notice once my payment was processed about the car park not being available. This was a major issue for me and I would not have booked this hotel if I had known the car park would not be accessible. I need an accessible car park when I travel.