The cleanliness and the staff were very pleasant

Ice machine did not work on our floor

Grounds, condition of building and rooms were excellent. Staff were courteous. However, I'm not sure why we were on different floors.

The noise in the hallway Friday night was unacceptable. Almost the whole floor was occupied by a wedding party. We were awoken times between 11pm and 2:30am. I feel that we should not have been put on that floor.

The property is good condition but your car is likely to get stolen. Stay at your own risk.

High theft area. There were two cars stolen on the property in the same day including our car. Police reports that there is one car stolen every day on the property. However, the hotel fails to put any security in place except for a security camera that no one is monitoring. It also took the police 5hrs to come to the hotel to the take report. We had to call the police several times before they finally came. The hotel manager refused give us a refund or discount after this horrible experience.

Break fast was very bad and staffs were rude. Was experience.

Nicer staffs and better break fast options.

clean

very crowded and noisy , called the staff but nothing changed

Perfect location, helpful staff, easy access to local stores, great customer service from the staff and beautiful decor.

Nothing.

Rooms were very clean. I am picky with hotels this one did not disappoint! The pool and jacuzzi area were also very clean and well maintained. The staff was friendly.

The jacuzzi jets could have been stronger.

Excellente location close to all the fun Laval things.

Pool had no towels, and only 3 big towels in the room made it awkward with little kids.

Easy to move in the hotel

The room was smelly and not too clean

Staff are so friendly.

There's no bathtub inside my room but when I book it on Booking.com it said have. On Friday morning the breakfast is not buffet so if you buy the breakfast you can only choose one of three on the menu, which I do not suggest buying breakfast on Fridays and maybe Sat&Suns.

good overall

amicale friendly user

amazing breakfast, included with the price of the room. Snacks between 5 and 8 pm, Also included. It was great! Bed was comfortable.

Fridge in our room didn’t work.