Everything

Nothing

High floor, good view, hot shower

Emergency warnings came over the intercom in our room to “stand by” but then they just left us hanging and never cancelled them or explained anything further. Also, very loud and not able to sleep well, police or emergency sirens all night long. TV wouldn’t work half the time. The bathroom sink faucet leaked. There was still blue painters tape on the wall that must have been there since remodeling.

Clean and fun

Nothing

The employees were great

The bathtub wasn’t as clean as I should’ve been I found hairs from someone else. The bed was way too hard for having to pay almost $300 for one night.

clean

The elevators and set up was kind of confusing to get around.

Everything

That wifi wasn’t included

We left some clothing in the closet in our room. We realized this 2 hours after our checkout and 2 hours away we left them. We called immediately after realizing we left them but got the run around. We called several times after that for several days but couldn't get callback after leaving our number. I was willing to pay whatever charges that needed to be paid to get our items returned. Very disappointed the hotel doesn't have a better process in place for these types of mishaps.

Convenience location. Historical

Nothing

Great location, good breakfast.

Extra charge for parking, carpet in room was in need of cleaning or replacement.

Great pool Friendly and helpful staff Comfortable bedding

Parking Garage

Location was great. Pool was warm and plenty of seating. Every thing seemed clean and cared for. Nice to have restaurants and stores close.

Elevators took a little waiting at times.

N/A

That Booking totally screwed up my reservation when they transferred it over to Westin. Misspelled names led to confusion on the part of Westin staff which took 30 minutes on the phone to supposedly clear up, yet when I arrived it was still not corrected. In the end it was straightened out but when I got home I found I was charged with 2 more parking charges than I used. I'll have to call Westin to try to figure out the issue on Monday. Always go straight to the hotel website from now on. Third party didn't save us money, only added confusion...

Bathrooms in lobby need some love, locks don’t work, paint is shabby. Beds are very small. Access to hotel was confusing. Parking garage dark, dingy, crowded.

Above.

I love the hotel and everything is within walking distance. Or if not within walking distance a 10-15 minute car ride.

The uncleanlieness of the room. There were dried blood stains on the bedding... the sheets were fine but the duvet was velcrow and no longer sticking so it was almost as if there was a huge hole in the comforter/duvet.

The convenience to shopping and dining.

N/A

Clean. Staff was polite and friendly.

- Bathroom did not have and extractor fan/vent. - No night stand clock.

The staff members were progressional and responsive.

There were six elevators, and only one worked efficiently. Most guests spent an average waiting of 7-10 minutes. Also, I spotted several insects during my stay. My room’s bathroom was the hang-out spot for the minor little bugs.

Meh

Service was horrible staff is rude

Friendly staff

Good location, was very nice to have the shops and stores connected. Parking was easy.

One person in my party is pregnant and asked for a couple of extra pillows which we never received, also shower didn’t work correctly in our room.