location

- room was dusty, floors dirty - shower had previous guest hair build up in the drain

Location was great, nicely decorated lobby, friendly staff and clean rooms. The bed was very comfortable.

furniture was chipped ,bathroom ceiling peeling ,and very noisy refrigerator motor

refrigerator was noisy

Beautiful property. Spacious room. Excellent beds and shower. Professional staff. Bus is a plus. Rose drove us back to airport and was a pleasure to talk to.

No bus after 10 PM. We arrived at 10:20 PM and waited over an hour for a lift. No taxis were available either.

The hotel was very clean and the staff was very friendly, very welcoming and helpful. I used their airport shuttle and the gentleman that drove it was exceptional. I cant remember if he said his name was Joe but he did say he was in sales and was just assisting with driving the shuttle that day He has a great sense of humor and took us on the scenic route from the airport pointing out all the landmarks in an interesting dialog that had all the passengers laughing all the way. Rooms were very clean and comfortable. The breakfast in the onsite restaurant was amazing and the waitress was really nice and welcoming.

The only thing I didn't like was that the hotel shuttle was not available for very early morning airport drop offs because they said they were short staffed so we had to call a taxi.

excellent front desk reception-Angel

pool closed

room was clean and spacious

The fan in the bathroom ran all the time which made the bathroom very very cold. rm 571

Staff great! Room clean and comfortable. Despite what I didn't like, we will definitely stay here again. We live out of state and have a child at the college up South Hill. Your hotel is becoming our resting place between long drives. Peak time rates are beyond our budget here, so we stay when rates are reasonable for us. Thank you for your wonderful staff, they are very welcoming.

The in-house restaurant breakfast was not good at all. The staff was nice but the food was a disaster as well as a large bug floating in the coffee ( I think it came from the carafe). I've never left a served breakfast uneaten, but it was that bad. We didn't complain though because the server was working so hard and was so kind. This will not hinder our return however. We will simply eat in town.

excellent location

Great location in downtown Ithaca, convenient to several restaurants, clean, comfortable property and room, good breakfast in the on-site restaurant.

Very nice hotel, comfy beds

Staffing issues which was understandable