The Buena Park Grand Hotel & Suites

My wife and I we like everything in this hotel we like the environment very much, swimming pool, gym, but we think it need a lot of work. It is a beautiful hotel..

Some areas are abandoned....

First impressions matter, and this hotel made a great one! We arrived in Buena Park around 10:00 a.m. to spend the day at Knott's Berry Farm, which is an easy 8-minute walk from the hotel. I asked Annette at the front desk if we could leave our car before check-in so we could head straight to the park. Without hesitation, she happily said yes and even told us she would have our room ready by noon if we wanted to come back early. We ended up returning around 2:00 p.m. for a break, and check-in with Annette was quick, easy, and genuinely friendly. We were assigned Room 253, which smelled fresh and clean the moment we walked in. The bed was incredibly comfortable, everything was spotless, and we had almost no issues at all. It was also a nice surprise that the air conditioning was already running, making the room cool and comfortable after spending hours in the summer sun. We immediately headed to the pool to cool off before grabbing dinner and returning to Knott's around 7:00 p.m. After a long day, the shower had excellent water pressure and plenty of hot water, which was exactly what we needed. Overall, we had a very enjoyable stay. The location is hard to beat for a visit to Knott's Berry Farm, the room was clean and comfortable, and Annette's outstanding customer service made us feel welcome from the moment we arrived.

While our stay was generally okay, there are several maintenance and safety issues that need immediate attention. The lamp in our room should be replaced. The power cord had been taped and re-taped multiple times, creating what appears to be a potential fire hazard. We unplugged it for safety. The room was also understocked with linens. Two towels were not enough—we would have appreciated at least four towels and a supply of washcloths. Marriott should ensure these basic amenities are adequately stocked. The exterior of the property also needs updating. There are still signs displaying the previous Radisson branding, along with visible cobwebs and areas that could use fresh paint, which detract from the overall appearance. Finally, the jacuzzi is in need of repair. The jets were not functioning properly, and the control knob had exposed wires, creating a serious safety hazard that should be addressed immediately. I hope these issues are resolved soon, as they impact both the guest experience and overall safety.

All is great , comfortable bed clean and alot of room. workers are great. if you stay there more times they will acomodate your favorite room. I love possibility of early check in and late check out.

just need to fix refrigirators.

Location is great as we were going to knotts

We’ve stayed here when coming to Buena Park for the last 4 years and the changes are upsetting. The pool towels are so much smaller, the mattresses on the sofa beds are very uncomfortable and smell like pee, and they removed the tv from the living room part of the room so now you’re just staring at a blank wall with a hole in it. The old way was much better.