Location and staff

It is more of a motel behind a very busy street

The location was within walking distance of the historical downtown district.

The parking lot is small.

Excellent hotel in the middle of the historic district with a beautiful view of the bay. The lady at the front desk was very friendly and helpful.

The bed was a bit on the hard side.

Great location great stuff great rooms

old style noisy air conditioner

Rooms look recently renovated and are comfortable. The location is Amazing. you are at walking distance of everything in the area

Many bars are really close to the rooms (at least the two our group were staying at) so you can hear the music until very late. not good if you want some rest.

Location is good

Price is too high for the value

The location was perfect, right in the middle of things and the tour bus we had tickets for picked up passengers right in front of the hotel. It is a very short walk to the fort. The historic district is right next too and behind it.

The room had a not so fresh smell...in fact, I purchased a scented candle because of the damp, musty smell. It appeared clean though.

Room was very nice

The wait to check in was extremely long. There should be coffee in the room or lobby.

I loved the location of the property. It is right in the center of everything ,with an excellent view of the bay.

I didn't like that our TV and remote weren't working properly. We had to stay in the room all evening without one. At first ,we thought it was just the remote needing batteries, but we went and exchanged it for another, and the TV still didn't work. We turned it on manually, and it still wouldn't act right. It was raining and we had no choice but to stay in the room, without a TV. And parking can be a nightmare.

Great location

location

The parking was a little crazy but like the idea of having someone there to help with it.

I think most would agree that the location is the best thing about this hotel. It is in the perfect spot to walk to almost anything you would want to do in downtown St. Augustine

Even though it has been mostly renovated on the inside, it still feels pretty outdated for how much it cost to stay here. You are paying a premium for the location, which is understandable.

It was near water

parking lot was so small

Location

Nothing

Great location for walking through Old St. Augustine.

Nothing.

Staff was helpful and very friendly

No bathtub

Everything was pristine as tho no one has ever stayed in that room.

Nothing

Location great to be able to walk all main streets. Bed was so comfy.

Room rate advertised as with breakfast. A ‘Grab bag’ doesn’t fit that description.

Location was fabulous right in Old Town of St. Augustine. We were able to walk to whatever restaurants and shopping we wanted, and the historic fort was only around a block away. The reception staff was also excellent and concerned about our comfort and satisfaction. We had a minor issue with noise from a bar directly behind our room, and the TV had an odd background configuration of white dots. As soon as my husband mentioned it to the woman in the lobby area, she immediately indicated she would relocate us to a different part of the building that didn't back up to the street and a room that had a well functioning TV. We weren't asking for that or expecting it, so her generosity was totally gratuitous and much appreciated. Excellent stay!

Other than the 2 minor things mentioned above, we were totally satisfied and more than happy with the staff member's insistence that we move to a different room.

Perfect location, loved stepping out of our hotel room and being around all the shops and restaurants we wanted to visit! Also had great customer service at the front desk.