Very nice place, staff and location. I guess this is the reason they are always sold out. Best kept secret for Professionals looking for a luxury suite & prime location while visiting Miami beach.

I loved the top deck however the neighbors that were right next-door to us were completely ghetto

That you were right on top of your neighbor

I had. Horrible experience at this hotel..for two hours I couldn’t get into my room because they sent me the wrong code and then nobody answered the messages for hours. Me and my cousin had to break the linens down from one bed because the 2nd didn’t have linen and it’s a 50 dollar charge for it. Talking bout u booked for two people 🙄🙄 but we were 2 people who aren’t sleeping together…they tried to charge me 50$ for a elevator key that was left there and the room wasn’t 100% clean. Yo too it off the parking guy stole 50$ from me

I hated ever

The hot tub area

Everything else. No use of amenities, cheap glasses, nice shower but not enough hot water

Nothing we were catfished and never met a representative in person when we asked for help they were rude and arrogant

EVERYTHING

I didn’t have breakfast there and the location was great.

I did not like the room, it was not up to date it had horrible wear and tear in the furniture. The couch cushions were torn really bad and everything was old and outdated, I only enjoyed being outside on the rooftop and sitting on the bed because the furniture was very torn and uncomfortable. The room was narrow and had lots of bulky furniture so it didn’t really make sense to put in such a narrow room.

Location and clean rooms and valet parking

Price not enough space in room not worth the money me and my family was very crowded

The location was good. There were several good restaurants and stores in the area. I was not satisfied by the hotel at all. This place was rented out by a third party and no hotel services are available when you use this room.

The hot tub did not work. The tv was not a smart tv and only had limited channels. There was an additional charge of $50 for linen for the sofa bed and when that price was questioned I was told this was a fee for a third person, I explained there was no third person, only me and my son and we did not want to sleep together, I was still told I would be charged the daily $50 charge. The hotel staff or services are not available to anyone using the penthouse, a third party is responsible and they have to be contacted directly for any needs, questions, or concerns.

great location. friendly staff.

cleanliness and helpful staff

staff didn’t speak a lot English

location was amazing, right on ocean drive! walk everywhere- rooms are sound proof so when it’s time to rest you can even when busy Miami is still awake.

it was not as clean as I would like for the money I paid and let’s add the extra $150 for parking

Nothing it was not a hotel it was private property inside the hotel with no service at all which no one mentioned this neither sbv nor booking

Nothing it was not a hotel it was private property inside the hotel which no one mentioned that part of sbv was private property no stuff no service at all We were shocked anger and disappointed for the biggest cheating from both sbv and booking Trying to call them sevral times with no answer This is un acceptable at all

I like the location and everything was close to each other like South Beach and the Restaurants.

There was a very strange smell in the Hallway like it smell like poop. I definitely paid more than I should have.

The spa shower was the best thing.. it was also quiet and convenient to everything. When booking, review all the instructions on access and communication.. i did not have any problems checking in or out. I notified SBV i was ready to check in while i was at the airport. I was sent my room# and door access code within minutes. The Zocean staff will not assist you with much but when i called my contact during normal business hours i got an answer every time….

Having to use a bunch of towels to get access water off floor.. the drain was super slow so alot of water backed up. I also received a much smaller room than i selected

Location and amenities especially the shower

Upon arrival no way to get to your room as the elevator key is in the room. I arrived late but within check in time choosen