Britannia Hotel Birmingham New Street Station Birmingham

Bed was super comfortable Big room Massive tv Big mirrors Right in the middle of town

Tv has no WiFi and staff didn’t sort it when I asked 😭

Oldish structure close to New Street railway station although one can see that the property is actively working on modernising the premises. The room was confortable and furnished with all the basic necessities; staff available 24/7.

Quite noisy

Central and quick check in. Very polite staff.

We forgot towels.

It was just what I needed for a 1-person stay, nothing more and nothing less. Great location, helpful staff. Bed was comfortable. Free WiFi was convenient. Facilities all worked and were clean. Lots of mirrors in the hallway was cute. Drawers in the bedside table and desk were a nice touch. Iron, ironing board and fan convenient supplies. The little FAQ site when you connected to the WiFi was helpful. Clear signage on shower controls and on doors and windows. Anti-slip bath mat provided. Good standard. Definitely a 3 star hotel.

The bed only came with 1 pillow as standard so I had to call for an additional one. My initial phone call to Reception didn't connect and rang off. The WiFI connection wasn't reliable with frequent drop-outs and very slow page loading times. The staircase between floors was very hot when going up from the 4th floor and cold going up from Reception to the third floor. The bathroom smelt a bit strange, ventilator fan was silent so not sure if it was working.