Hotel Magnolia Santiago

Incredible hospitality and front desk. Prepare for a VIP experience from pick up to drop off.

Location, breakfast, rooftop drinks

N/A

Clean - beautiful, great location and very friendly and helpful staff

Nil

The location, breakfast and the terrace restaurant.

Too small and crowded. Poor lighting throughout, particularly the bedroom. Lack of enough space to store or hanging clothes. No luggage racks. No adequate hangers for towels. No facial tissues were available. To get extra water, the reception staff insisted that we have to ring, although she was with us in the room on check in. They have no trolley to transfer our luggage and we had to pull them. We booked half board, but the menu offered is very limited and did not change on daily basis. As seniors, we expected more help and assistance. On check out, which was at 6 am, the receptionist was unhappy to be called to assist us with the luggage. When we called him, he was very frustrated claiming that he was the only staff. This is despite the fact that I told the night before that we will need help.