GLō Best Western Kanata Ottawa West

Very limited choice

Not providing bathroom sleeper and water in room

The rooms were comfortable and nicely furnished.

The paper plates and plastic cutlery at breakfast. Not easy to use and definitely not good for the environment.

Ran out of toilet paper was only left with a quarter roll and the people above us were so loud and the hwy traffic i would next time rent a room on opposite side of hwy

The decor was whimsical and upbeat.

The breakfast was terrible. The potatoes were cold and not cooked through. The eggs were from a box and only one option; scrambled. I travel with a Pescatarian and with dietary restrictions. Hard boiled eggs would have been nice. Muffins; bran or blueberry would have been nice. Oat milk and honey for tea. There were only very basic "eat it or starve" options offered and only until 9am. The dining area had no room to sit. The food station was a complete mess as were the counters where I finally managed to get a seat (at the computer station). I tried to call the front desk about how to make my room warmer and it rang and rang and rang...no one ever answered. The front desk staff, (if you were standing infront of them) were polite, happy and courteous. The cleaning staff around the breakfast were not smiley, did not engage with the diners as they moved around them to take the breakfast away. They just moved the food. Some other guests asked if tbey could have just a little food as tbey missed the cutoff by 10 mins and I heard the staff tell them no because it was but away. That is horrible. My heart broke for those guests.