Location and style.

Staff were unhelpful to some... service was not uniformed specifically from the concierge. Rooms were very cold at night only offer 1 blanket.. there were no dressing gowns in the rooms. We reported this but never recieved them.

El lugar es lindo una selva. Pero sobre valorado

1. Lo que mas me molesto el bullicio a las 3 de la mañana mucamas haciendo aseo en el piso superior no pude dormir en toda la noche la habitación tiene olor a humedad y ha hongos creo que es por el aire acondicionado y había goteras en el baño. 2. Hotel aburrido no hay actividades durante el día como excursiones paseo en lancha no se algo que sea válido los 1000 dólares por noche que se paga ya que se hace llamar todo incluido y son de pagos el SPA una área llamado inspira. solo te queda desayunar piscina, almorzar, cenar. Los tragos de la piscina son muy mala calidad los jugos son jugo en caja y no natural dado que es un sector donde tienen mucha fruta tropicales. La niña que se suponía debería explicarme el hotel me interrogó todo donde trabajaba que edad tenía Tanto a si que educadamente le dije que quería pasar rápido a la habitación creo que anda buscando novio. He estado en un hotel todo incluido en chile hotel explora atacama en san pedro de atacama chile. Y ese es de verdad todo incluido desde que llegas al aeropuerto te van a buscar hasta te van a dejar al aeropuerto. Excursiones bicicleta, caballeriza,termas vip SPA incluido. Buen desayuno,almuerzo,cena. Todos los días haces algo distinto. Bueno en lo personal no aplica como todo incluido y el hotel fome aburrido. A si que si eres chileno anda a otro hotel todo incluido has lo mismo pero mucho más económico. Y si quieres vivir la experiencia es para 3 días como máximo de lo contrario te vas aburrir mucho

Food was delicious. Very clean and friendly staff

Incredible food, impeccable service, and delicious food, The hotel is probably the most beautiful I have been in- all-inclusive or otherwise. Cannot recommend highly enough. Probably the best resort in Cancun.

Some restaurants were better than others

El restaurante Takeshi 10/10, lo mejor del hotel

Que no abran los restaurantes a la hora de la comida, solo en las cenas

Todo! Es increíble el hotel. La habitación, áreas comunes y restaurantes son muy hermosas.

Algunas comidas podrían mejorar

Our stay at Atelier was the best in each of our lives. The staff was incredibly and genuinely kind. The food, amenities, location, and activities were also the best we've ever experienced in our lives.

Nothing.

Stuff was super welcoming and greeted us with some cool wet towels as it was extremely humid outside. Check-in went smooth. The room was on the 3rd floor and had a balcony with a view on the ocean, clean, and bed were somewhat comfortable. Had plenty of snacks, water bottles, etc. Buffet food was amazing, and fish tacos at the beach were on point (10/10), ordered those twice! I would definitely recommend this resort to my friends.

The app for navigation around the resort didn't work. We couldn't view the menus for the restaurants before making reservations nor couldn't view the map and had to bother the concierge every ime. Also at check in they did not tell us there were some sort of Ispira Club membership that gave you exclusive access to the roof top pool, we went there in the morning when it opened and got politely kicked out lol. Wasn't that big of a deal, but I felt a bit embarrassed as if I knew about the club membership beforehand I would join or simply wait until we were allowed in that pool. Japanese restaurant Kopai was just ok simply as I heard that sushi there are amazing and they were just ok. On the top of that, waiter was pushing on me buying a bottle of wine for 80$, which I didn't like. After all, he served me a glass of whatever was included. I did not like that he was pressuring me into it by saying, "You are on vacation right."