Hotel Zendero Tulum
About this hotel
Conveniently situated in the centre of Tulum, Hotel Zendero Tulum provides free WiFi throughout the property, an outdoor swimming pool and free private parking for guests who drive.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
TV
Map of Tulum
Hotel in Tulum
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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Reviews
4.0/5.0
Good(333 Reviews)
100% verified reviews
9.0
Todo el hotel y el personal muy amable
Que no incluyan en el cobro un impuesto que tuve que pagar en efectivo.
7.0
Pequeno almoço. Após ficar em vários alojamentos na zona, foi onde tivemos melhor pequeno almoço
Poucas espreguiçadeiras junto à piscina. Sem bar no alojamento
8.0
Schön eingerichtet, schöner Rooftop pool und Sonnenbereich, gute Auswahl beim Frühstück, ruhig gelegen
Baulärm
Tagesabhängig teilweise sehr schlechter Service beim Frühstück. Besteck wird auch nach Nachfrage nicht gebracht, Joghurt vom Müsli vergessen, ein Tag war top der andere flopp
5.0
Sehr guter Lage für Party, Strand und die City zu erkunden. Die deutschsprachig / englischsprachige Receptionistin war super nett und hilfsbereit :)
Das Zimmer und Badezimmer war sehr rustikal.
Beim Preis wurde noch eine nicht erklärbare weitere Gebühr drauf gerechnet, die von Booking nicht genannt wurde.
Der nur spanischsprachige Mitarbeiter konnte uns dies nicht genauer erläutern und auch einen Rechnungsbeleg gab es nur erst Checkout nach mehrmaligem Nachfragen.
Das „Frühstück“ ist leider sehr stark rationalisiert.
Es gibt pro Person zwei Scheiben Toast, etwas Butter und Marmelade. Alles weitere nur mit Aufpreis…
8.0
Room was fairly small. Breakfast was a la carte. The selection was good but the portions were small. The receptionist was friendly and efficient. The staff spoke English.
The road to the hotel is in dire need of repair.
8.0
More or different types of food needed we have been here before amd its the same menu.
The staff working in front desk and also the two people working in the kitchen need better people skills they are not motivated at all they are not profesionals if it was up to me i would replace them promptly.
4.0
location quite good
nice beakfast
no hot water
lock on door broken
loud music every evening in neighborhood
9.0
Great Free Breakfast! Clean newer property with very comfortable beds. Very convenient location. Staff very polite and helpful.
Wish they had more English TV stations
9.0
Great hotel. Clean, well located. Very nice staff.
Nothing much could be better, considering the reasonable price.
10.0
The hotel was incredible! We love the people, the vibes, the pool and the breakfast!
4.0
The breakfast is prepared by 2 nice people, it is good! You can reach the Tulum ruins by a longer walk, and there are beautiful beaches in the area, our favorite was Playa Paraiso.
The hotel expects online check-in, but at arrival the room was not ready, we had to wait 45 minutes. The boss gave us a bottle of wine, which we appreciated. The room is small, there is no furniture to place clothes, you have to get dressed from your suitcase. The room was not cleaned during our 4 days stay, I don't expect some huge effort, but the very minimum is to empty the bin... I did not complain, I threw out the rubbish myself. Late night the iron door of the parking place was constantly moved by the ocean wind, and it made a loud disturbing noise, I went down and fixed it with a stone. At midnight the door was closed, but it still made loud disturbing noise constantly, I had to go down again to fix it with some small stones. There is no paved road in front of a hotel, on the other side of the road a hotel is under construction, which is noisy. The beach is far away by foot, which is true for all hotels in Tulum city. Bicycle rental is 10 USD/day/person.
10.0
goog
no hair dryer
7.0
The hotel looks relatively new! Every room has its own balcony! Fancy swimming pool on the roof top. Fantastic breakfast.
Despite the hotel is new there’s a water problem (weak pressure, drain issue). Quite expensive.
8.0
The staff are super helpful and friendly. Breakfast has a small but good selection. The location is in the heart of downtown Tulum and walkable to great bars and restaurants. They also offer a bicycle rental to see the city.
The rooms were smaller than we imagined, hot water in the shower had an inconsistent schedule. Apart from this, we really enjoyed our stay
7.0
location- we enjoyed that it was nearby everything and could easily walk downtown. they also have a good breakfast and staff will help with anything you need.
the pool seemed a little dirty so we didn’t get to enjoy it.
10.0
Delicious breakfast - I recommed to take french toast :). Nice rooftop swimming pool.
4.0
location
rooms were not cleaned throughout our stay . Tv did not work and no one came to sort it
10.0
Very good value for money, location and the staff were very friendly and helpful
10.0
Perfect accomodation with very kind staff, nice roof terace and super-delicious breakfast incl.in the rate!
1.0
Only the location
-No cleaning of your room unless you hang the cleaning sign on the door handle
-No ventilation in the floor hall which made it very humid and hot
-No ventilation in the bathroom which made the bathroom very hot and stink of vomit when the bathroom door was closed
-The towels were stinking of vomit, I had to ask for some new towels, which I got
-No soap by the hand wash, I had to ask for some soap, which I got
-Because of the low number of cooks and the high number of hotel guests waiting for their breakfast plate, I waited for more than 30 minutes until I was picked up by a tour guide for a trip to Chicen Itza , so I didn't get my breakfast.
-Bad internet connection
-When I checked out, the receptionist didn't even look at me and did not say good bye and thanks for the stay
3.0
The location and the infrastructure were very good. nice pool on the roof top. good breakfast.
The service was awful. There was always a problem or issue and the service was unable to fix anything or give a proper solution. We were constantly asking for things missing in the room like towels, water, shampoo. The hotel doesn’t provide hair dryer for every room but you have to ask for it at the reception in exchange on an ID, still they ran out of them. The cleaning was ver very poor.
10.0
Excellent customer service, amazing breakfast, clean and calm environment
10.0
Very cool and unique
7.0
comfy large beds, clean, good breakfast, good value for money
poor noise insulation, you can hear everything from the hallway and from surrounding areas. you need earplugs to be able to sleep. shower head was blocked with limescale, water was splashing everywhere and only half would make it through. I did tell them about it but they haven’t done anything while I was there.
10.0
really friendly helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof terrace
a little bit of a trek to the beach however perfect location as the path was leading straight down to the beach and the town was great. few building sights around the area but nothing too disruptive
1.0
Location was near many eateries
Issues with the balcony door not closing. The Manager said this was an issue with all the rooms. if you have kids wouldnt recommend this hotel due to health and safety. On our second day the electricity and water went and we couldn’t even use the bathroom. They Didn’t offer any solution and had no choice but to check out to the fact that I need access to the toilet at all times due to my medical condition. The manager was not helpful in resolving anything and they kept saying its not their fault. They refused to give me a refund for the day I didnt stay. I have submitted a complaint to booking.com. The hotel didnt have a generator unlike other hotels. I would not recommend anyone to stay in this hotel as the treatment we received was completely unacceptable.
8.0
Location was good. Close to bars and restaurants but quite area. Helpful staff. Clean rooms.
Towels were not particularly clean and they were very old. No additional hand towel and when we asked we never got one extra. Slightly overpriced but hotels on the area are mostly overpriced.
1.0
The location.
Service here was horrible. No water, no cleaning during our stay. The staff were not friendly . It was not a good experience
FAQs
How much does this hotel cost compared to others in Tulum?
The average price for a rental in Tulum is $212 per night. This rental is $6 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Zendero Tulum. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Zendero Tulum. Enjoy the water!
Is Hotel Zendero Tulum pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Zendero Tulum?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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