we were under the impression we were renting a whole house. It was a triplex house with no air conditioning.

we were under the impression we were renting a whole house. It was a triplex house with no air conditioning.

We arrived at 3pm which was check in time. The neighborhood did NOT appear "trendy" or "safe" as advertised. The ad reads "driveway parking" but I was told there was plenty of street parking. We decided to pull in the driveway to unpack and it was so narrow that the bushes on the drivers side did not allow the door to fully open. I went in the house and my first impression was the stains on the carpet/rug and furniture. The kitchen sink was stained. The bed was not fully made up. There was a bag of trash on the bathroom floor and the bathroom sink had not been cleaned and had hair all over it. I pulled out my phone to text the owner and saw that someone from "Cleveland House Hotels" had texted me asking when I would arrive. (I do not check texts when I am driving) . She had asked (at 2:13) when I was arriving and when I said we were there and the condition of the house was unacceptable, she said the previous guests had left it "so messy" that the cleaner was going to come back to finish cleaning. I said we were leaving because of the totally unacceptable condition of this place and that I wanted a full refund. She said she would refund my stay and I am hoping that's going to happen. Bottom line...the neighborhood did not seem safe, the house was dirty, and the parking situation was not good. Avoid this place! We have used VRBO many times and I have never seen such badly kept property.

We arrived at 3pm which was check in time. The neighborhood did NOT appear "trendy" or "safe" as advertised. The ad reads "driveway parking" but I was told there was plenty of street parking. We decided to pull in the driveway to unpack and it was so narrow that the bushes on the drivers side did not allow the door to fully open. I went in the house and my first impression was the stains on the carpet/rug and furniture. The kitchen sink was stained. The bed was not fully made up. There was a bag of trash on the bathroom floor and the bathroom sink had not been cleaned and had hair all over it. I pulled out my phone to text the owner and saw that someone from "Cleveland House Hotels" had texted me asking when I would arrive. (I do not check texts when I am driving) . She had asked (at 2:13) when I was arriving and when I said we were there and the condition of the house was unacceptable, she said the previous guests had left it "so messy" that the cleaner was going to come back to finish cleaning. I said we were leaving because of the totally unacceptable condition of this place and that I wanted a full refund. She said she would refund my stay and I am hoping that's going to happen. Bottom line...the neighborhood did not seem safe, the house was dirty, and the parking situation was not good. Avoid this place! We have used VRBO many times and I have never seen such badly kept property.