I never got in no one could get a hold of the host. I need a refund

Do not book this cabin. The host is unresponsive and does not take care of the property. Almost none of the amenities listed in the ad existed. We arrived on a winter night and the heater would not work. The beds were not made. We had to put new sheets on ourselves. We had to take out all of the garbage. There was a pile of old damp towels in the bathroom which is odd because we were told to bring our own towels. After running small space heaters and building a fire the place became tolerable. I tried all the numbers listed for the host. The voice mail boxes were full and she did not answer or respond to text until our stay was conveniently over. I sent her pictures and descriptions of what was going on. I walked to the gas tank the next day to see why the central heat was not working and the main line had been disconnected with a yellow tag stating the bill had not been paid in some time. This note was left in July 2022 we stayed in December 2022. So basically the host rented us a cabin with no gas or heat. The internet was disconnected, the Netflix was expired and the jets in the bathtub didn’t stay on. This was a getaway for me and my wife that became terrible. I have been trying to get some kind of refund from the host but she is evasive and very hard to reach. We are considering small claims court. Advertising services, taking money and not providing them is fraud. To date she has done nothing. Verbo is useless and we want some sort of refund.

It was easy to see the bedsheets and pillows were used, the house was dusty, Wi-Fi does not work and owner never replied to any of our messages

Due to the heavy traffic from San Diego on 7/2/2022, I arrived at the property around 9:30 P.M. and freaked out when we saw the horrible hygienic conditions of the place. 7-8 empty Stella beer bottles, 3-4 Kombucha empty bottles, unwashed1 wine glass, 3 mugs, 2 shot glasses, 2 bowls (Yellow & White), and 1 spoon was on the sink, VONS market bag was on the floor, dirty bed covers on the living room floor in front of the TV, used bed sheets were not replaced, found 2 used towels underneath of the pillows (1st-floor bedroom), filled trash can & 2 used towels in the bathroom, 1 yellow towel hanging on the shower booth frame, the dining table was very dirty and found full of dust when I wiped it with a wet paper towel, full of dog hairs on the blanket (2nd-floor bed), cockroaches, and insects including bed bugs crawling all over the place, etc... There are so many additional things are available to describe of this home. The air conditioner is not available and there's only 1 full bathroom. Very different from what the host posted on this website. The host admitted the property was not cleaned and prepared for our visit and reported the claim to VRBO for a full refund. Originally booked from 7/2-7/4, but due to the health issue of our family members having severe skin irritation that occurred since the night we arrived, we checked out from the property on 7/3/2022 to survive. Currently waiting for a doctor's appointment. They massed up the 1st family trip I specially requested on an extra hygienic environment for my dad who had heart surgery not too long ago directly to the host. Please DM me if anyone needs additional info.

The original description of 2 bathroom was incorrect since there was only one bathroom. The host was there to greet us and one of her dog bit one of our party while checking in with the host twice. The upstairs bedroom was infested with mouse droppings (window sills, carpet and even found one on the bed, top of the fridge and some on the dining room table). No parking....car port was full of stuff and had to park close to the street which was dark and narrow. Be careful of the stairway!! When we saw all the mouse dropping we wanted to leave but unfortunately it was a long weekend and every thing was booked. The fridge was half full of food that we have no idea of its freshness and where it came from. I must add that the place is cute but not for 4 adults and it needs a lot of cleaning. If we can give a 0 for cleanliness we would have.

The original description of 2 bathroom was incorrect since there was only one bathroom. The host was there to greet us and one of her dog bit one of our party while checking in with the host twice. The upstairs bedroom was infested with mouse droppings (window sills, carpet and even found one on the bed, top of the fridge and some on the dining room table). No parking....car port was full of stuff and had to park close to the street which was dark and narrow. Be careful of the stairway!! When we saw all the mouse dropping we wanted to leave but unfortunately it was a long weekend and every thing was booked. The fridge was half full of food that we have no idea of its freshness and where it came from. I must add that the place is cute but not for 4 adults and it needs a lot of cleaning. If we can give a 0 for cleanliness we would have.

This is a charming cabin with several comfortable and artistically rendered resting , sleeping and lounging spaces. I just loved this place for the open tree lined patio and feeling of a peaceful, relaxing getaway! Thanks!

First off let’s start by saying description on ad is falsely advertised, property only has 1 restroom that is in master bedroom, so your guest will have to go through master bedroom to get to the restroom. Absolutely no privacy, if you are showering or bathing because shower and bath are separate there’s absolutely no privacy no doors the entrance to the bathroom from the master bedroom only has shutters no actual door which is inconvenient if you’re there with friends or another a couple. Upon arriving and entering cabin it was freezing probably be low 45