dirty rooms, lots of squashed mosquitoes all over the ceiling, air con not great …. one of the cups had not been washed from previous guest !!!! another member of my party changed rooms due to it being dirty…. only to be given a room with dog feaces on the balcony !!!

Spacious room with a balcony and a fantastic view. Bed was very comfortable. Lots of choice at the breakfast buffet.

Airco did not work, despite hot wave. We solved this by closing the curtains during the day and opening the windows. I did not appreciate the cleaning staff barging into the room without knocking....One of the receptionists spoke unintelligible Dutch to me, while I spoke very normal French to him, which seemed like a bad idea. Tip: change the poster on the wall of room 409 as it has been completely bleeched by the sun. This would improve the look of the room.

The staff was very welcoming and great attention was paid to our request.

The room was old fashion. The hotel itself would need some fresh air. The breakfast was good but not as expected. The eggs were done with powder and we had to queue for the coffee.

Sight seeing. Engulfed with vegetation at all corners with serene atmosphere

Artisenal dinner but breakfast superb

Good breakfast. Good location.

Everything Ok

Excellent customer service The room was very spacious, clean and with a balcony and wonderful view.

everything was perfect! best place in spa

the views

The steak

The smell outside

I requested the following up-front: a room on the top floor, 2 massages, dinner for 2 people and we all got it. Frontdesk and restaurant employees are kind. The walk and hike back to the currently dry lake Warfaaz and surrounding is really nice.

When you stay in a hotel with a spa and you book a massage & spa, the bathrobe and slipper should be complementary and ready in your room, we had to rent this at the reception. Most employees only speak French. They didn't clean our room for 1 day and the day that they did this, they didn't clean it well, we could see that they didn't vacuum. They should have mentioned on their website that the artificial lake Warfaaz is currently dry due to some maintenance work. If we had known the lake is dry, we would have chosen a different stay.

The room was quiet and had a nice view.

I went to this hotel with my two children for a long weekend. I chose this hotel specifically because it had an indoor pool and was supposedly child-friendly. Upon arrival, I am told children cannot use the pool other than very early in the morning (7-10) or very late in the evening (6-8). Very disappointing! And not right at all not to announce it clearly beforehand. Had I known this, I would have gone elsewhere. On top of that, they had some problem with laundry and even though I specifically said they could clean my room even if they did not have clean towels, as I was reusing the ones we got when we arrived, the room simply was not cleaned at all for the entire duration of our stay. A 4-star hotel really should have a much better level of service!

Replacing the sheets only happend at 23h, staff kept telling starting from 18h it could happen any minute.

Very quiet. Large Room and a great view.

There wasn't any tea or cooffee making facilities in the room.

Located near the Franchorchamps-circuit. Ample parking available. Very nice environment. Good restaurant and bar, also Spa is nearby. Clean, large room with good beds.

Staff was friendly, but some did not speak English very well. Caused no practical problems, however.