Mercure London Heathrow Airport

Mercure London Heathrow Airport Hotel in Hayes

About this hotel

Situated in Hayes, this attractive hotel for $92 per night is a great option for your next trip. Just 2 miles from London Heathrow Airport, Mercure London Heathrow has a restaurant, with outside dining, and 24-hour front desk. It is just off the M4 motorway, and a 5-minute drive from Stockley Country Park.

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Hayes

Nearby attractions

Victoria and Albert Museum

11.12 miles

Tower of London

15.28 miles

Mercure London Heathrow Airport

3.2

Average(2,387 Reviews)

Hotel in Hayes

4-Star Hotel

Reasons to book

Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more

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$$$$

About this hotel

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Hayes

Nearby attractions

Victoria and Albert Museum

11.12 miles

Tower of London

15.28 miles

Reviews

3.2/5.0

Average(2,387 Reviews)

100% verified reviews

4.0

May 2024

There are much better airport hotels

The guy on reception in the morning was great.

You can't get the Heathrow Hoppa shuttle, restaurant and bar staff could have at least acknowledged me, menu poor, walls thin in the rooms.

2.0

Jan 2024

For a Mercury hotel was poor on service and qualify

Staff

Elevator broken and breakfast was very poor on diversity of food for the price.

6.0

Oct 2023

Noisy.

Quick & easy check in. Close to airport.

The fire alarm went off meaning all fire doors then shut. Constant banging from the doors every time someone went through them. Asked for them to be propped open a few times, didn’t happen. Calls down to reception never answered.

4.0

Sep 2023

Not the best

The bed was comfortable.

Upon arrival, we had been met by Xec at the reception to check us in. We had made this booking on the day required and confirmation emails were received that the room had been booked. Once we had arrived Xec rudely informed us that he could not find the booking and a new booking will need to be made. Of course we were not going to accept this as the money had been taken out of the account and therefore a new booking should not need to be made. As new details were inputted into the system he said that only a twin room was available. My daughter in law had specifically requested for a queen bed room and that is what we had paid for. Whilst doing this Xec claimed that our original booking had not booked a queen room. Earlier when Xec mentioned he could not find our original booking on the system, then how did he know what type of room we had initially booked?! Further to that, he then indicated a twin room was available and a pull out bed for a third person which is an additional cost. Again I mentioned that my daughter in law had booked a queen room for my husband and I - at no point was there a third person so why should we be charged for the pull out bed. Throughout this experience I found Xec to be extremely rude and his entire demeanour had made us feel uncomfortable, bearing in mind the time at this point was 11:30pm. During this discussion there were 3 people behind us. Our issue had not been resolved and Xec rudely asked us to sit down and wait until everyone else had been sorted. Now from other experiences at hotels of which we have travelled many, I have never been asked to wait whilst other people were dealt with. Our booking had been made and was confirmed prior to arriving and that should be the end of the story. Once all was resolved (and somehow out of thin air Xec managed to find a queen room), we were horrified at the state of the room (pictures attached).

2.0

Aug 2023

Convenient for where we were but never again.

Easy to get to from legoland

Attitude of the man at the main desk, the way he spoke to the other staff really got us. The kids had food from the children section which were £7 each and they hardly touched it because it was cold.

9.0

Aug 2023

Ideal place to stay if travelling from Heathrow

Ideal location for terminal 2

Bed was very firm

5.0

Aug 2023

Was ok, wouldn’t return.

Nice reception and bar area. Easy parking

Rooms are looking very tired need updating. Holes and cracks in the walls, carpets all badly stained. Fridge not working in room.

10.0

Aug 2023

Perfect and Excellent

Excellent. I like the whole services.

Nothing

3.0

Aug 2023

Not ideal

Location good.

Very noisy with loud music until late then noise from wht i guess is a generaotr or boiler room or similar.. Parking tricky. Dirty room given firstwith wrong configuration which took a long time to sort.

6.0

Jul 2023

practical

n/a

5.0

Jul 2023

Okay but could do better

The staff were helpful and friendly. Check in, and checkout were quick. The bar served real ale I.P.A. There was a restaurant and a large, comfortable lounge area. The bed was a good size. Tea and coffee, and a refrigerator in the room were all appreciated. The table and chair was a good touch in a good sized room.

Some of the other guests room doors must have had broken devices on their doors to stop them slamming shut, so I slept badly. I was woken about ten times in the night by the sound of slamming doors. Also, the shower unit was tiny with no safety handle fitted to the wall to grab if you were to slip. So, I felt worried using it. The bed was large but a little hard so I think I felt the springs.

1.0

Jul 2023

Disappointing Booking Experience

Not applicable, never got to even check in despite having a reservation 3 months prior.

Booked and paid for my room 3 months in advance, arrived at 10:30pm, with a 21-month-old in tow after a 37-hour journey from Australia, only to arrive and have them tell us our booking didn't exist and they had no rooms left. I don't recommend booking this hotel through booking.com as they told me the booking.com reservations don't actually reserve anything. It was a nightmare.

9.0

Jul 2023

Excellent

Very good location took the over head tram 29minute walk & straight to Bond Street for dinner at the Asian ivy in Mayfair & returned £7.50 return. Heathrow terminal 3 5 min by car 🚗 I would use this hotel again 😀 well done, guys. Underground parking g at the hotel was £16

8.0

Jul 2023

Very good

carpet had old stains on it

7.0

Jul 2023

Location middle of nowhere without any public transport in major city??

Reception staff most helpful in assisting me to connect my Sim Card

Late check in - 3.00 pm is absurd & unrealistic given that this hotel location is not close to any transport system … Fire alarm going off at midnight …very disruptive without any formal fire drill

10.0

May 2023

Just relieved at how helpful Ahmad and Paulina were. Really good people

Ahmad and Paulina on reception went the extra mile, very friendly on reception printing the boarding pass and the restaurant was good with very friendly service

9.0

May 2023

I don't give a 10 for the reason explained below

The hotel was pretty good and cleaned, the rooms were big and comfortable.

Well, I chose this hotel because the ad on Booking says that they storage luggage. But they don't say that is just for few hours. I left on May 19th and I had a reservation for the 22nd again, so my plan was to storage the big luggage I had in the hotel, since me and 7 year old daughter were going to come back 3 days later, but the staff in the hotel was irrefutable saying that I couldn't do it what made carry on all my heavy luggage for a short trip and then come back to the same hotel. If I knew that it wouldn't be possible to storage, I'd have chosen a hotel way closer to Heathrow for my last night in London.

8.0

May 2023

A very enjoyable weekend at this hotel. Was attending the Army v Navy rugby game at Twickenham.

Excellent breakfast, location perfect, very quiet area.

Mix up with the room on arrival, not as requested but problem was sorted quickly by the very pleasant and efficient staff.

8.0

May 2023

Army v Navy Weekend

Very happy with the hotel, staff all very friendly and helpful, we stayed here for an event at Twickenham. It's very easy to get to off the M4 and easy for taxis, etc, for onward journeys

10.0

May 2023

amazing comfortable bed and jet shower

the friendly staff

no room service

1.0

Apr 2023

there was one off bed Experience

nothing

I have booked hotel day ago than when I was checking in was taking time because off staff was saying we can’t see you on system and bla bla bla I was so tired after 14 hours shift and wating there to check .than when I went to room .there was looks different when you see in pic bathroom wasn’t comfortable for fatty and chubby people even toilet you. can’t even sit properly.because off my tummy wasn’t clear .I suffer all day next day at work.I would never come there again and won’t recommend to any others totally wasted money

4.0

Apr 2023

disappointing

stayed there 2-3 a month, lift was not working, bedroom allocated to me smell of smoke, had to wait in the reception as key was not working in the bedroom, had to walk up and down the stairs several times with my luggage because of the key.

1.0

Feb 2023

Very bad experience

We had a very bad experience, the day before our stay they changed our hotel without prior notice. The hotel that they exchanged for us was of worse quality, it was much further from the center and we had to pay for buses to get around. We wasted a lot of time commuting. When we asked for explanations, they told us that they would refund part of the reservation, but they never did, we kept waiting. We are very angry about the treatment received. Nothing recommend me. Shameful!

6.0

Jan 2023

Pleasant

being moved from T2 to T5 and having to spend £60 round trip in taxis

FAQs

How much does this hotel cost compared to others in Hayes?

The average price for a rental in Hayes is $92 per night. This rental is $0 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Mercure London Heathrow Airport. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Mercure London Heathrow Airport pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Mercure London Heathrow Airport?

We found 10 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, smoking allowed, and parking.

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Mercure London Heathrow Airport

About this hotel

Amenities

Map of Hayes

Nearby attractions

Mercure London Heathrow Airport

Hotel in Hayes

Reasons to book

About this hotel

Amenities

Map of Hayes

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Hayes?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Mercure London Heathrow Airport pet friendly?

What amenities are available at Mercure London Heathrow Airport?

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