Silver Birches Resort

We had a large comfortable room with a great view of the lake.

The overall facility is about 100 years old and does show its age somewhat.

I feel breakfast could be improved.

The place is beautiful and staff is very attentive - I requested new sheets and received them right away!

Location

The room could have been cleaner. I found long blond hair in the bed! Being both bold, it was not relishing. One bath towel was stained too. The TV never worked but again we didn't come to watch TV. The room was pretty though. Breakfast outside was ok, but not when it's raining all the time. The staff was wonderful, very welcoming and courteous.

We loved all the amenities that the property offered such as boat rides, swimming (lake and pool), the pool bar, common areas, and the staff was very friendly. Colleen and Sheri at the desk were wonderful. We missed out on the s’mores and champagne due to weather!

The property needed maintenance such as the refrigerator in our room was off balance, ceiling and other areas needed either to be touched up, lots of things that squeaked and were loud (bathroom fan, bed, and Air Conditioning). I was very surprised that housekeeping was only available on request and it is only what you ask them to do (clean towels, make the bed, and provide items.). Nothing was swept or wiped down. I asked for soap to wash the dishes we used in our room. We had to give the front desk (in person) a list. I didn’t want to be that person. I just felt it was part of the experience.