Hotel in Playa del Carmen
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities.
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Safe
Childcare services
Accessible by lift
Fire extinguisher
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Jun 2026
it as fine
the curtain wasn't functioning right.the bar to close some of the curtains weren't working and the Velcro used to black out the room seemed to be missing or not working.
9 / 10Outstanding·Apr 2026
Room was spacious and clean, location is amazing
You could hear some loud music in the evening but that’s to be expected that close to the main pedestrian street
9 / 10Outstanding·Mar 2026
the location was great, the room was clean the hotel was very pretty
the room could use a table or bigger chair to put suitcase on, the bed was a little hard for my comfort but not too bad,
the parking space is kind of small
8 / 10Excellent·Mar 2026
We loved the hotel! It is very spacious, comfy beds and clean linen, spacious shower with a very high pressure. Strong AC also. It feels like you are in a true mexican hacienda. There is, of course room for improvement but the price/quality wise is 100% worth it!
It is indeed noisy because it is on 5th avenue almost and night life is big here. If you want to be that central, it’s hard to avoid the noise. Also something we found discomfortable is the fact that you don’t have wi fi in the room, just common areas.
It looks like the hotel was made to be very luxurious long time ago, it shows that in the quality of the building and furniture in it, there is however a small feeling that the place needs a bit of refreshment. This said, everything everywhere is clean!
One thing that in the end left us with a negative feeling is the fact that they tried to accuse us of smoking in the room and charge us 1,000 pesos. Yes, I am a smoker but I have never smoked in the room and I have respected the rules. In the end, I convinced them that this is a lie and we were not charged, but smokers beware.
We would definitely stay at the hotel again and we highly recommend!
$$$$
Top rated by guests
8.6Excellent
(744 Ratings)
"We love this place! The rooms are great. It is centrally located and the staff is very helpful."
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