The staff who checked me in was very friendly. But I did not see her again. I cannot get her name

All staffs cannot speak one word in English and it is very difficult for foreigners to stay in this hotel. On the day of check out, there are some problem with the credit card machine and it took the staff 15 minutes and cannot figure out the problem. Finally, the bill was settled in cash but I have to remind the staff to give me a receipt. Very unprofessional. The local is far from anything and I have to have my dinner in their so called restaurant on the first night of arrival. Yhe menu was very limited and to make it worse, almost everything sold out. It was only 7pm. The food was very lousy also. The rooms doesn't even come with Air conditioning.