First and foremost, we love Papakea and this was our fifth stay at this property. This specific unit and company that owns/manages the unit don't deserve anyone's business! I should have known things would not be good when they refused to respond to me during the booking process. I selected this unit and because of the price that was quoted when I looked at the property online. When I selected the property for a two week stay, the per night price increased significantly. I sent an email asking why this was happening and nobody responded. We had been forced to pick this unit at the last minute because the original unit, which we have rented three previous years became unavailable due to health issues the owner was experiencing. We didn't have much of a choice and paid the extra even though they falsely advertised the price. I have pictures of the original price. Second, we were forced to pay for insurance in case we, as adults, damaged the property or give them a deposit of thousands of dollars to hold and return if they decided they wanted to return it upon on departure. Next, we arrived at Papakea was as beautiful as ever. We were excited to be back. Upon arrival in our unit, we discovered broken items. The sliding screen to the lanai was broken and did not slide. hanging incorrectly. The screen was completely broken out of the bottom of the door. The bedroom closet door was broken and completely off the railing. The one door that was attached, shook like crazy when the wind blew through the unit. The bathroom, the exhaust fan/unit was absolutely disgusting. I don't know how anything could be removed from the bathroom with the amount of dust/dirt on the unit. The few pictures in the unit were dusty. The garbage disposal did not operate at all. Surprise, after you put food into it! Internet was the lowest quality available from the internet provider. Our vacations are always working vacations and we could not log into our server at home because the internet connection was so poor. We've never had issue with internet at Papakea but the other unit had 2G which was much better. Many things would fall down, like part of the ceiling, etc. Trying to cook in the room is difficult as well. No hot pads at all! minimal cooking containers and storage containers. One hand towel for the kitchen, period! I have a lot more to say but out of space now! Feel free to contact me for more information.

From the communication from the owners to the whole stay it was an amazing experience. The unit was clean, well kept, and very comfortable for my family. The beach was right across which was great aside from the pool, bbq area, free resort activities. This was an overall great place to stay for a family. The owners were very accommodating to our needs and check in was fast, it added to our amazing vacation.

My husband and I loved our two week stay at the Papakea Resort. The resort is spotlessly clean and extremely well maintained. There there are barbecues and pools and everyone is pleasant and friendly. The Resort has gorgeous grounds and wonderful apartments with lovely balconies. There are plenty of lounge chairs facing the ocean and we were able to see whales breaching every evening right before sunset. The apartment was clean and we had a lovely ocean view. The bed was comfortable and the linens and towela plentiful. Having a washer/dryer in the unit was an absolute plus. We enjoyed the sitting out on the balcony. The outdoor dining table was really nice. The living room furniture was comfortable as well. We had an issue working rhe TV correctly. The Resort sent a staff member immediately to help us figure out what to do. There was no book.in tbe apartment explaining how to get TV service appropriately. I would have given this Vacation rental 5 stars if the apartment itself was better maintained. The patio light was out, one of the lamps was broken, the screen door was badly torn in many places, there were kitchen cabinets with uneven, broken drawers, the in-sink-rator wasn't hooked up and we didn't have ice cube trays nor beach chairs. When I contacted Sun Rental's they got back to me quickly and did bring us beach chairs and ice cube trays. The lighting in tbe bathroom is poor and the water goes down slooooowly in the shower. We definitely will come back to The Papakea Resort but might try to find a different apartment to rent.

My husband and I loved our two week stay at the Papakea Resort. The resort is spotlessly clean and extremely well maintained. There there are barbecues and pools and everyone is pleasant and friendly. The Resort has gorgeous grounds and wonderful apartments with lovely balconies. There are plenty of lounge chairs facing the ocean and we were able to see whales breaching every evening right before sunset. The apartment was clean and we had a lovely ocean view. The bed was comfortable and the linens and towela plentiful. Having a washer/dryer in the unit was an absolute plus. We enjoyed the sitting out on the balcony. The outdoor dining table was really nice. The living room furniture was comfortable as well. We had an issue working rhe TV correctly. The Resort sent a staff member immediately to help us figure out what to do. There was no book.in tbe apartment explaining how to get TV service appropriately. I would have given this Vacation rental 5 stars if the apartment itself was better maintained. The patio light was out, one of the lamps was broken, the screen door was badly torn in many places, there were kitchen cabinets with uneven, broken drawers, the in-sink-rator wasn't hooked up and we didn't have ice cube trays nor beach chairs. When I contacted Sun Rental's they got back to me quickly and did bring us beach chairs and ice cube trays. The lighting in tbe bathroom is poor and the water goes down slooooowly in the shower. We definitely will come back to The Papakea Resort but might try to find a different apartment to rent.

Owner was very prompt responding to an issue we had. Great amenities and beautiful sunset view! Don't wait book now!