A 4-night (3 days) stay. Regrettably the room was not adequately serviced and provisioned on 2 of those days, despite informing the manager on the first day. He seemed to want to avoid responsibility by blaming his cleaners.

Clean and comfy with basic facilities. Looks like they cater for longer visits because there was a washing machine, dryer, dishwasher and large fridge. Jo was very helpful and friendly. We would definitely stay again

Very convenient location, nice modernised rooms. Reasonably priced. Only downside was bed was a bit too firm and entry was hard to see until a bit too late.

We had a 3-bed room at the back, furthest away from the road, so heard little or no noise from that quarter. The room was spotless, the bed comfortable, and the shower water pressure was idyllic. Staff were very friendly and efficient. We had undercover parking, so were able to unload and reload the car without getting wet.

Fantastic property. Staff were excellent, amenities (BBQ area) Was fantastic. The fella who was running it was brilliant. We had no salt for the BBQ and he was so generous giving us some. Was always working, I'd see him about her property at 7.30pm and early again the next morning. It was reflected in the property. Would definitely return here.

Roomy motel room, with good bench space in both the ensuite and bedroom. Good supply of power points in both locations. Wi-fi worked well. Adequate lighting. Heater worked. Plenty of hanging places in the bathroom. Nice shower. The only negative was that the fridge’s freezer was frosted up, not allowing me to put all I wanted to into it. I would stay there again and recommend this motel.

Customer service Excellent. Rooms very clean and comfortable. Always a pleasure to stay there

Given that this was rated as a 4.2 / 5 I was very disappointed in the cleanliness, the fixtures and the bedding. Our bedspreads had stains, the floor was dirt, not all the lights worked in the room and the bedside tables were uneven. It certainly didn’t mean my expectation of a high rating place to stay. It meet our needs, however it fell well below par.

We’ll positioned for our stay

Just an average motel, on the edge of town.

Nice clean room, convenient location for a stay in Muswellbrook

Carpets ripped Yard was very untidy Lights flicked

comfortable room

comfortable room

Not a great stay. Waited for manager to appear. I had previously paid but he didn’t realise that. Then after we had moved into the room, manager rang me while I was out at dinner to ask when we were arriving! Found leftovers from previous guests in the fridge. Yuck! Attempted to call manager to ask for wifi password but there was no phone pickup. Next morning in the attempt to check out, manager had not arrived at the property by checkout time so we tried to phone. No response to several phone calls so we locked the key in the room since there was no box to leave the key in. Received a call an hour after we left responding to our earlier phone call. This was about the slackest motel management we have ever encountered. Don’t know what was going on there, but I would not return to this place

Not a great stay. Waited for manager to appear. I had previously paid but he didn’t realise that. Then after we had moved into the room, manager rang me while I was out at dinner to ask when we were arriving! Found leftovers from previous guests in the fridge. Yuck!Attempted to call manager to ask for wifi password but there was no phone pickup.Next morning in the attempt to check out, manager had not arrived at the property by checkout time so we tried to phone. No response to several phone calls so we locked the key in the room since there was no box to leave the key in.Received a call an hour after we left responding to our earlier phone call. This was about the slackest motel management we have ever encountered. Don’t know what was going on there, but I would not return to this place

Nice quite room

Clean and comfortable, but could do with some minor maintenance fixes

Very basic accommodation. It was relatively clean and receptionist very friendly. Room was on the mean rd side and extremely noisy. I had an online meeting and I had to be in silence as it was impossible to have a normal conversation because of the noise.

Very dated and run down. Over priced. I use to stay here years ago whiles working in Muswellbrook, it’s still the same.

Very dated and run down. Over priced. I use to stay here years ago whiles working in Muswellbrook, it’s still the same.

Nice and clean and comfortable

Nice and clean and comfortable

The room was a bit dated. It seems well frequented by FIFO type mine workers who leave for work EARLY. The ash tray outside our room didn't look as if it had been cleaned in quite a while and the bottle top left on the window cill by a previous guess suggested the cleaning is not a priority here.

The room was a reasonable size however the bathroom is rather small and the doorway is badly positioned. The previous renovations are starting to show their age. All in all it is adequate for the money.

The room was a reasonable size however the bathroom is rather small and the doorway is badly positioned. The previous renovations are starting to show their age. All in all it isadequate for the money.

The Baybrook was a very nice place to stay. It was clean, comfortable and the staff were very accomodating. It is usually very difficult to get good accomodation in Muswellbrook but I was really lucky and the Baybrook did not fail to disappoint.

Very friendly welcome room had everything we needed and a very comfy bed.

Service was excellent room was very clean and comfortable

Service was excellent room was very clean and comfortable

Bread provided for toast was dry & hard. Could not eat.