Resort in Playa del Carmen
5-Star Resort
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this resort
This smoke-free property features 10 restaurants, 12 outdoor pools, and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, free water park access, an indoor pool, and 2 beach bars are onsite.
Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.
6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.
Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Restaurant
Air conditioning
Pool
Non-smoking
Gym
Bathroom
Coffee/tea maker
Bar
Spa
Balcony/Terrace
WiFi/Internet
Beach access
No pets allowed
Garden
Laundry services
Sauna
Bath or shower
Ironing facilities
Free toiletries
Towels
Safe
Desk
Hairdryer
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
8 / 10Excellent·Jun 2026
Food was ok could be better.
10 / 10Outstanding·Jun 2026
Beautiful hotel with a great night show. room very clean. I met persons from from many countries. the buffet was extremely good with a great variety of food.
8 / 10Excellent·Jun 2026
This was my first time staying at a resort, and overall it was a positive experience. The staff were exceptionally friendly, courteous, and helpful throughout my stay. Concierge staff were always available, checked on planned activities, and provided useful information.
There were a few issues during the visit. The air conditioning in my original room was not working properly, but staff promptly resolved the problem by moving me to another room. Some staff provided unclear directions around the property, and there were occasional TV channel and internet connectivity issues, though I did not report those concerns. Restaurant reservations still involved waiting to be seated, and an out-of-service elevator created difficulties due to my leg and hip issues.
Rain made the marble floors slippery, although caution signs were posted. Some activities and a planned tour were canceled due to weather conditions. Parts of the property showed signs of wear and could benefit from repairs and better-marked trip hazards.
Despite these concerns, the outstanding service from the staff made the stay enjoyable. Overall, it was a good first resort experience.
6 / 10Average·Jun 2026
Room: we were a family of 5 in a family room. The room has barely any storage, so it was pretty hard to unpack our clothes for one week. No dressers. The bathroom has just one hook, so it is difficult to hang the towels, robes, etc…
Bed was comfortable and they gave us enough shampoo, conditioner, etc..room was clean and enjoyable
Pools: we were at the waterpark section most of the time…the water is very chlorinated, and kids weren’t allowed with goggles on the slides which was unfortunate.
Pool was clean, but many of the small tiles were missing, and needs repair asap…
Restaurants: very nicely designed. Food was ok, not bad at all, but also not the greatest…
Speciality restaurants aren’t labeled and sometimes hard to find..
bars, coffee shop, has no menus and staff isn’t helpful. You either know what you want or have to go on their app to find the menu..
Animation: not the best… if you are at the waterpark, nobody will approach you to participate in anything. They have activities on the app, but they don’t get people to play, so the activities actually don’t take place (volleyball, ping pong, etc..)
Night shows are nice
Beach: HORRIBLE…they had a tractor on side but did not use it. So much seaweed, nobody cleaned it. Saw nobody at least try. Smell was unbearable. They had another access to the beach from the chill out place, and they would no allow guests through. There was no smell there. They made us walk through the main walk which was disgusting.
$$$$
Top rated by guests
8.4Excellent
(823 Ratings)
"Beautiful hotel with a great night show. room very clean. I met persons from from many countries. the buffet was extremely good with a great variety of food."
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