Cascades Mountain Resort, Ascend Hotel Collection
About this hotel
Situated in Hendersonville, this attractive hotel for $71 per night is a great choice for your next vacation. Comfortable hotel near Blue Ridge Mall Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request. Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested. 3 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Balcony / Patio
TV
Garden
Map of Hendersonville, NC
Reviews
3.4/5.0
Average(1,003 Reviews)
1.0
Hotels.com site boasts about a heated pool,AND hot tubs. Stayed here with my wife a few years ago and it was amazing. This time the hot tubs were down for OVER a year. Fire pit didnt work, broken chairs, no breakfast, restaurant was closed down, ran out of toilet paper, beds were like sleeping on a table, landscaping has been let go and makes the place even more rundown, hallways looked like need repair badly. Overall a horrible experience since we came specifically for the hot tubs!!! No warning on site no nothing found out when i checked in.
1.0
Didn’t stay
2.0
The staff was so friendly but the room NEVER had hot water in our 3-night stay. We reported it to the manager several times. She said she’d check the boilers. Never got an update.
The constant screaming of children in the pool from 9am-9 or 10 pm made for a very unrelaxing environment. Never again.
3.0
Great pool and water slide for the kids but hotel is dated and needs some TLC. The staff was wonderful and made us feel welcome. Our son left his “snuggy” when we checked out, the staff called to let us know that it was found during cleaning and that they would get it back to us.
1.0
This is a horrible old hotel. Room smelled of smoke and air conditioner squealed to the point that we ask for a different room. They were unable to accommodate us so they refunded our room and we left
3.0
Sheets from 1 bed with blood stains. Had to ask twice and they took a long time to bring me new ones. No phone in the room so I had to go downstairs to the reception every time. They didnt even apologized for the inconvenience. The overall hotel cleanliness didnt meet the expectations.
2.0
We stayed one night and selected since we thought it had hot tub and restaurant/bar. None of these were available. Only the indoor pool for the children. They didn't even have any complimentary coffee and snacks for the morning
3.0
Jucuzzi broken !
1.0
The room smelled strongly of bleach, there was mold on the ceiling and wall in the bathroom, and the heater to the pool was not working so it was too cold to be able to enjoy swimming. We didn't even unpack we requested our refund and found another place to stay. The only positive thing I could say about the place was the staff we spoke to were really friendly and helpful. The girl that checked us in was so friendly we felt bad for even bothering her to leave and she was even telling us of the fun things we could do while we were in the area while we waited to speak with her manager.
1.0
Has potential but the indoor pool is not heated, none of the 3 hot tubs work, the pool is cloudy, the showers in the rooms dont get hot, the restaurant and bar are not in service, theres no breakfast in the morning, and its rundown.
1.0
This place was amazing! Now its a shell of itself.
All amenities are gone, breakfast, gym,hot tub. Only the pool is available and not very well kept at that.
This last and final stay ever for me and my family they even cut the cable package to basic cable.
So cheap and run down.
They will say because of covid they cannot find any help, this is laughable.
What does lack of employees have to do with putting generic coffee creamer in the coffee mate comtainer? Yeah i seen it personally.
And the ripped up lobby couches have been on back order for 3 years now🤔
Like i said we will not say here again.
Shouldn't have after we had to change room because all the roaches last stay. So shame on me!
2.0
Wi-Fi, hot tub, and gym unavailable for use for several months we realized after arriving and reading reviews. In room fridge did not cool - we were offered an ice bucket to compensate. Has a
10.0
Great stay
10.0
Great trip took the kids to go tubbing location is perfect plenty of places to eat. Bar and dining was fantastic every member of the staff was great. Rich the restaurant manager was top notch along with front desk. Pool and play area was perfect for kids after tubbing. Already planning next trip.
3.0
I was disappointed that the WiFi and the hot tub wasn't working
2.0
pool is awesome! That said, the hot tubs were out of commission (which were a main draw for us), no wifi, no breakfast, our heater made a whining noise all night. we were not offered a different room even though there were plenty. Beds were springy and uncomfortable. The whole place is dated and dirty....but the pool was awesome
1.0
The stay didn’t meet my expectations, once I booked the room and it emailed a long list of accommodations that was currently unavailable, which inconvenienced us as family. Once we arrived at the hotel it seemed like a decent place but the pool was literally freezing and the building in which it was located. Once we got back to the room to take showers the water would not get warm at all, literally couldnt take a shower without shivering. The overall night wasnt to enjoyable
2.0
Found dead & nearly dead cockroaches in the room. Immediately checked out 😖
1.0
Liked the location.
The lobby, pool, were okay. The room was in dire need of renovation. The ceiling and walls of the bathroom were peeling paint. We did not bother using the shower. The carpeting worn/aged. We couldn't wait to move on from our overnight stay. The room condition did not warrant the Friday night rate of $140.
1.0
The room was not clean and we had no hot water.
2.0
The facility is outdated, old, dirty, cold water showers unless you let the water run ten minutes first. Beds are old worn out, rooms are cold and poor lighting. Halls smell. The lobby is disgraceful with peeled leather on all the leather like sofas. Cheap stay and you really don’t even get what you pay for. Only thing it has going for it is a pool for a cheap vacay for families. Too many written rules should tell you run don’t stay here. We needed two wash clothes for our second night stay and had to return our dirty towels to the front desk before they would give us clean ones. We did have a do not disturb sign on our room because we didn’t want anyone entering and thought getting wash clothes wouldn’t be such an issue. Won’t stay here again!
2.0
Not only has the hot tub been closed for a very long time but, the WiFi didn’t work, no food was available, the water in our room took 30 minutes to warm up, our deadbolt didn’t work, and our hvac unit didn’t work either. This used to be the hotel I sent people coming to town to since the prices were so good and so many good features, that won’t happen anymore.
1.0
We stayed 3 nights at this so called resort while attending a family wedding. The maintainence has been totally neglected and I would not recommend the place to anyone except someone who has a group of middle schoolers who want to play late into the evening in the indoor pool which has an incredible slide. However, the smell of the chlorine from the pool permeates the hallways throughout the hotel. The photo I am posting of the sign on the desk at check-in gives you an idea of all the problems that need fixing except they should have also included that the hot water supply was limited which made it hard to shower. I suspect this place will soon be demolished.
1.0
I have never been so disappointed. I rented two rooms for my daughters sweet 16! We get there and check in then we are informed the hot tubs are not working, there is no WiFi, and that there is no breakfast. That is just the start. Then my kids go to the pool the pool is no longer heated due to the thermostat is apparently removed with live electrical wires hanging out of the wall. Roaches in our room, bed bugs, no hot water to shower with and the water was brown, black mold all over the ceilings everywhere in the motel. You could smell the mildew and mold all over the place. Broken glass in the hall ways from a busted out hotel window room that is on the inside of the hotel not the outside. My shower in one of my bathrooms had used soap still left in it. I could go on and on. I’m contacting corporate tomorrow. I feel as if I need to be compensated or refunded in some type of way! This is insane. We couldn’t even shower. The water was ice cold and brown!!!!
1.0
We reserved two queen beds in one room, months in advance and was given only one king bed for both nights. No other accommodation was offered
2.0
The pool was awesome. Front desk was nice and helpful.
Walking to our room the smell in the hallway was atrocious. It made me weary of where I was staying. The room was huge but had a smell as well.
We will come for birthday parties at the pool but staying there prob won’t happen.
1.0
Dingy condition overall with a lack of overall care; hot tub out of order for months even though when we filtered hotels with hot tub on hotels.com this one came up, no free breakfast as advertised either, and no guest wifi. Our room had trash under the nightstand and the bathroom could’ve used additional attention (hair in shower drain). Kids enjoyed the light effects in the pool at night, but I’m glad we weren’t staying more than one night.
2.0
Ladies at front desk were very accommodating when I told them my elderly mother could not get upstairs to our room. They switched our room to a first floor. Now…….learned at check in that there was NO wi-if, NO breakfast, NO HOT WATER, Not enough blankets for all the rooms. And there was a noise from upstairs that sounded like sanding. Was told it was the water pipes. Very annoying when trying to sleep. Rooms were OK. Nothing great for the price I paid.
1.0
When we arrived they said no suites were available even though we booked one months back. We were informed that there would be no breakfast and that the WiFi was down. Once we got to the room we found that the TV in one room wasn’t working. Once I tried checked the wires a roach crawled out from the back. Just not happy with the experience.
2.0
Staff nice.
Needs repairs and updates. No wifi. No breakfast. No hot tub
2.0
Booked and paid for a suite through Hotels.com, upon arrival was informed that a suite was unavailable but would provide 2 adjoining rooms at no extra cost. My card was charged for the extra room, however the night mgr promptly credited the charge resolving the issue very quickly!
Kids enjoyed the slide and pool, please review the hotel details that they’re not currently serving breakfast.
1.0
It is not a resort.
1.0
There was no hot water, and when I called the general manager my call was never returned
2.0
As the picutes made it look good but thats not that case. First lets start off as they send you a email after it is to late to cancel stating that there is no breakfast, no wifi, no hot tub, and that NONE of your family can come inside and visit you even at the pool or them and you would be kicked out. There is a restaurant but the is only 1 employee doing everything so you wait forever to be seated, get your order taken anything. For the price i paid id never stay there again.
1.0
This place is an old motel that has been closed in and given a facelift. The lobby and pool areas are great. But the halls and rooms are old with chipping paint, ac units that are constantly noisy and we killed a roach running across a table in our room. There was no breakfast, no wifi and the fitness center was closed. This is the 2nd Ascent property we stayed at that was unsatisfactory. We will not stay at another.
6.0
Many of the amenities were not available. Pool and spa was closed, no breakfast, even the vending machine was out of order. Room was adequate, tub and shower needed a bar. Smelled a lot of cigarette smoke.
3.0
The hot tub and exercise room were not working. Hallways very hot
3.0
The staff and manager was incredibly friendly and accomodating. Our first room was absolutely terrible. Once I made this known to the manager, she moved us to a better room for the remainder of our stay. The pool and slide was fun, but it was inconvenient that all other amenities were out of service, and we were not informed until the day before check in.
Overall, its an average "motel". We did have a few roaches in our first room. None in our 2nd. The manager was nice enough to refund us a small portion of our money for inconveniences. I do not think the price matches the property by any means.
3.0
We were very disappointed when we got to the property! A storm had caused many problems! What was disappointing was that the hotel reminds you about the date to cancel your prepaid reservation, but did not notify us ahead of time about the problems! No breakfast, No WIFI, Limited menu in the Tavern! Doors in and out only opened from the inside. Rooms were not clean, and the paint job was a mess! No place to hang clothes. The Tavern staff and food was good!
4.0
The hotel had a nice pool but that was the only amenity you got. The wifi wasnt working. Neither was the hot tub. The light in my bathroom would flicker on and off. There was a dead rat in my room. The breakfast was cancelled for guest. Made my reservation back on may 4th for my stay in september when i go to check in they didnt show it on their system but i had my copy of the reservation from when i made it so they honored it. I wouldnt recommend anyone to stay there. They need to fix alot of problems and the rats to. Pictures and description on the internet make it look great with lots of amenities but when you get there most all amenities werent available. Fraudulent misrepresentation if you ask me. I hope this helps anyone else looking to stay there
FAQs
How much does this hotel cost compared to others in Hendersonville?
The average price for a rental in Hendersonville is $133 per night. This rental is $62 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Cascades Mountain Resort, Ascend Hotel Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Cascades Mountain Resort, Ascend Hotel Collection. Enjoy the water!
Is Cascades Mountain Resort, Ascend Hotel Collection pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cascades Mountain Resort, Ascend Hotel Collection?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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