Upon arrival at the property it became apparent that there was someone at the house. We were unsure if it was a cleaner or if it had been mistakenly double booked. The owner was initially unresponsive on the website chat- so we ended up reaching out to VRBO. Unfortunately they were not able to resolve the issue. Eventually the owner became responsive on the website chat and she behaved in a very nasty manner. We asked her to cancel our stay and refund our money due to her double booking, but she refused. We ended up not staying a minute at the property and did not receive any refund. The property is located in a developing neighborhood with high crime. 10 out of 10 would not recommend.